Sales Manager

Imagine Cruising USA; Town of Florida (NY); On-site; USD 68,000 - 92,000; Full time

Job summary

Imagine Cruising USA is seeking a sales leadership professional for a full-time, office-based role in New York. Evening and weekend availability is required to supervise the reservations team and ensure daily performance targets are met.

You will analyze sales figures, gather customer feedback, and liaise with Product and other departments to improve the end-to-end customer journey. Travel industry experience is highly valued.

Qualifications

• Proven sales leadership with KPI delivery.
• Strong communication and people skills.
• Experience in travel industry preferred.
• Ability to analyze sales figures and reports.

Responsibilities

• Lead the sales/reservations team to meet daily targets.
• Prepare and motivate staff for the day ahead and key messages.
• Analyze daily, weekly, and monthly sales figures.
• Collect feedback and conduct market research.
• Escalate customer service issues professionally.
• Coordinate with other departments in bridge meetings.
• Monitor QA and performance metrics.
• Report staff attendance and Return to Work status.
• Oversee post-sale service issues.

Skills

Leadership

Sales targets

Customer service

Communication

Team management

Problem solving

Tools

Excel

Word

MS Office

Job description

Salary: $80,000/ year (depending on experience)

Full-time office-based role, requiring evening and weekend availability

Responsibilities:

• To oversee, manage, and lead the sales / reservations team ensuring daily performance targets are achieved
• Prepare, deliver, and motivate sales staff for the day ahead ensuring delivery of key messages.
• Compiling and analyzing sales figures — daily, weekly and monthly
• Collecting customer feedback and market research
• Feedback to the Product department on calls received and obstacles which you have had to overcome.
• Attend virtual “bridging” meetings to share information with other departments to benefit the end result.
• Constantly evaluate performance and success of the Sales team through call listening and feedback on success and development areas
• Monitoring individual’s & team’s QA, and Error scores to with an eye for accuracy
• Reporting on staff attendance, absence and compete Return to Work
• Own pre and post sales related customer service issues escalations in a timely professional manner

Qualifications:

Essential –

• Embrace change when new strategies are delivered by the business.
• Always maintain a high motivation and positive atmosphere within the sales office
• Ensure highest level of customer service provided to deliver exceptional customer journey.
• Be able to demonstrate open, sell and close in line with company expectations and sales structure coaching where needed.
• Proven “sales” track record in delivering results to company KPI’s.
• Resilient, excellent communication skills both written and verbal, with strong people skills.
• A confident, strong, friendly personality.
• The ability to be flexible, decisive and quick thinking.
• Self-motivated with a positive outlook, and a clear focus on high quality and business profit
• Ability to work under pressure.
• Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations.
• Experience within the travel industry

Desirable –

• Experience within a management position
• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email.
• Speak Spanish at the conversational level.