Sales Manager

Pro-Play Games; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance coverage

Paid Time Off

401(k) with employer matching

Job summary

Pro-Play Games in Miami, FL is seeking a Sales Manager to coach and lead the sales floor, drive revenue, and ensure flawless execution of promotions and launches. The role links Sales, Marketing, Fulfillment and Events to maximize foot traffic and customer loyalty.

You will oversee staffing, coaching, and performance management while upholding SOPs and high merchandising standards on the shop floor. This is a full-time on-site position.

Qualifications

• Experience coaching and leading sales teams on the floor.
• Ability to monitor real-time performance using POS data.
• Strong collaboration across Sales, Marketing, Fulfillment, and Events.
• Experience with staffing, scheduling and SOP adherence.
• Ability to track and report performance metrics and ARP data.

Responsibilities

• Drive daily revenue targets and pace toward goals.
• Monitor real-time performance and provide on-floor coaching.
• Lead from the floor with structured development for leads and associates.
• Schedule staffing and ensure floor SOPs are followed.
• Coordinate with Marketing, Fulfillment and Events for launches.
• Provide regular performance updates and documentation.

Skills

Coaching

Leadership

People management

Communication

Performance analysis

Tools

POS systems

Merchandising tools

Job description

As Sales Manager, you will be responsible for driving sales revenue, developing sales team performance, and ensuring a high standard of execution across all sales floor operations. This role is not designed to function as an additional sales associate, but rather as a coach and sales leader who leads from the floor through real-time performance management, structured coaching, and strong operational oversight.You will act as the primary link between Sales, Marketing, Fulfillment, and Events, ensuring product launches, promotions, and activations are executed with clarity and intention to maximize foot traffic, conversion, and long-term customer loyalty.

Location: Miami, FL (On-site)

Job type: Full-time

Key Responsibilities

Sales Performance & Metrics Management

• Drive daily revenue targets and ensure consistent pacing toward sales goals
• Monitor real-time performance using POS data and on-floor observation
• Track and analyze ARPs and individual performance metrics across the team
• Identify trends, gaps, and opportunities, and implement immediate adjustments

Coaching, Leadership & Culture

• Lead from the floor through active coaching, zoning, and observation
• Provide real-time feedback and structured development for Sales Leads and Associates
• Conduct regular 1:1s focused on performance, communication, and growth
• Build and maintain a culture of accountability without fear-based management

Staffing, Operations & Floor Execution

• Oversee scheduling, attendance, and staffing coverage to meet business needs
• Ensure SOPs are consistently executed by the sales team
• Maintain high standards of sales floor merchandising and presentation
• Address performance and behavioral issues promptly and effectively

Training & Development

• Own onboarding and training of all new sales hires
• Ensure team proficiency in POS systems, product knowledge, and sales approach
• Track and document training progress and readiness for independent work
• Develop Sales Leads to effectively manage and coach their teams

Sales Coordination Across Departments

• Coordinate with Marketing, Fulfillment, and Events to support sales execution for launches and promotions
• Ensure the sales team executes marketing initiatives and event-related promotions on the floor
• Communicate product priorities and promotional focus to the team

Sales Reporting & Execution

• Provide regular updates on performance, staffing, risks, and opportunities
• Document coaching, escalations, and performance trends
• Recommend improvements to sales processes and team performance
• Support long-term planning through data-driven insights and execution

Compensation & Benefits

• Paid Time Off: 20 days annually, subject to blackout dates based on event scheduling
• Healthcare Coverage: Health insurance coverage (beginning 90 days after start date)
• Retirement Plan: 401(k) with employer matching (beginning 90 days after start date)

Employment Status & Compliance

At-Will Employment:
Your employment with PPG Event Management isat will, meaning that either you or PPG Event Management may terminate the employment relationship at any time, with or without cause or prior notice, subject to applicable law. Nothing in this offer letter or any other communication should be interpreted as a contract for employment for any specific duration.

Compliance & Eligibility:
This offer is contingent upon your ability to legally work in the United States and successful completion of required onboarding documentation, including employment eligibility verification (Form I-9), tax forms, and acknowledgment of company policies.

About Us

About Pro-Play Games

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year.

At PPG, we pride ourselves on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference. As we continue to grow, we are investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement.

Joining Pro-Play Games means being part of a passionate, high-energy team that values:

• Teamwork and accountability
• Integrity and professionalism
• Community and customer focus
• Growth and continuous improvement

In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.