Human Resources Representative [Hybrid]
ADP, Inc.
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Job summary
Pro-Play Games is seeking a Human Resources Representative to support HR operations across the store and events organization. This hybrid Miami-based role collaborates with the HR & Operations Manager to assist managers and employees, maintain records, and ensure HR processes are accurate, timely, and scalable.
The ideal candidate holds a bachelor’s degree in HR or a related field and has at least two years of HR experience, with onboarding, offboarding, documentation, and HRIS proficiency.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Organizational Management, or equivalent.
- Minimum of two years of professional HR experience supporting multiple areas of the employee lifecycle.
- Hands‑on experience with onboarding, offboarding, employee documentation, HR support requests, and confidential recordkeeping.
- Working knowledge of employment practices, workplace policies, and HR compliance requirements.
- Experience helping employees and managers by answering routine HR questions and escalating sensitive matters.
- Ability to manage competing priorities, meet deadlines, and follow through with limited supervision.
- Strong written and verbal communication skills with professionalism and discretion.
Responsibilities
- HR Operations: Coordinate day‑to‑day HR priorities with the HR & Operations Manager and maintain response timelines.
- Team Support: Guide the HR Associate, assist with onboarding new HR team members, and improve department efficiency.
- Employee & Manager Support: Advise on routine HR questions, document coaching, and manage relations with escalation when needed.
- Recruitment & Onboarding: Support candidate review, interview scheduling, and onboarding readiness.
- HR Systems & Administration: Work with ADP Workforce Now, Monday.com, Slack, and Google Workspace; audit and file records.
- Process Improvement: Identify bottlenecks and help implement new HR workflows and templates.
Skills
Education
Tools
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full Time Human Resources Miami, FL, US
4 days ago Requisition ID: 1026
Salary Range: $24.00 To $27.00 Hourly
Location and Work Arrangement
This is a hybrid position based in Miami, Florida. Candidates must currently reside in South Florida within reasonable commuting distance of our Miami location. The position requires two onsite workdays each week and allows three remote workdays. This is not a fully remote position, and relocation assistance is not available. Please apply only if you can consistently meet the onsite requirement.
Job Summary
The Human Resources Representative serves as a key member of the Pro-Play Games Human Resources team, supporting the day-to-day administration and coordination of HR operations across Pro-Play Games Storefront and PPG Event Management. Working closely with the HR & Operations Manager, the HR Representative helps coordinate department priorities, provides guidance and support to the Human Resources Associate, assists managers and employees with HR-related needs, and helps ensure HR processes are completed accurately, consistently, and within established timelines.
This position combines hands‑on HR administration with elevated departmental responsibility. The HR Representative is expected to independently manage routine HR matters, recognize when an issue requires escalation, support the development of the HR Associate, and help maintain a responsive and organized Human Resources function.
Key Responsibilities
HR Operations
Coordinate day-to-day HR priorities in partnership with the HR & Operations Manager.
Monitor HR support requests and assist with maintaining established response timelines.
Coordinate onboarding and offboarding processes and ensure required steps are completed accurately and on time.
Review HR documentation for accuracy and completeness.
Maintain confidential employee records and documentation.
Support compliance with company policies, procedures, and applicable employment requirements.
Escalate sensitive, complex, or higher-risk matters to the HR & Operations Manager when appropriate.
Team Support & Development
Provide day-to-day guidance and support to the Human Resources Associate.
Assist with training and onboarding new HR team members.
Review administrative work and documentation when appropriate.
Help establish clear priorities and follow-up expectations within the department.
Identify opportunities to improve department organization and efficiency.
Assist with the development and maintenance of HR SOPs, guides, templates, and training materials.
Employee & Manager Support
Serve as a resource for employees regarding routine HR questions, policies, procedures, and processes.
Support managers with coaching documentation, corrective‑action processes, and other employee-related documentation.
Assist with employee relations matters, including information gathering, documentation, and follow-up under the direction of the HR & Operations Manager.
Coordinate payroll corrections, timecard investigations, and related employee inquiries.
Support benefits administration and employee communications.
Recognize matters requiring additional review and escalate appropriately.
Recruitment & Onboarding
Support the recruitment process from candidate review through onboarding.
Coordinate interview scheduling and candidate communications.
Participate in candidate pre‑screens and interviews as assigned.
Provide input during the candidate selection process.
Monitor hiring pipelines and follow up on outstanding recruiting actions.
Coordinate onboarding readiness with hiring managers.
Ensure new-hire documentation and system requirements are completed within established timelines.
HR Systems & Administration
Work within HR and operational systems including ADP Workforce Now, Monday.com, Slack, and Google Workspace.
Perform routine HR audits and identify missing or inconsistent documentation.
Monitor HR deadlines and required follow-ups.
Assist with department reporting and tracking.
Maintain organized and accurate HR records across approved company systems.
Process Improvement
Identify recurring issues, administrative bottlenecks, and opportunities for improvement.
Recommend improvements to HR processes and employee experiences.
Assist with developing new workflows, forms, templates, and documentation.
Participate in department projects and implementation of new HR initiatives.
Help ensure established HR processes remain practical, consistent, and scalable as the organization grows.
- Bachelor’s degree in Human Resources, Business Administration, Organizational Management, or a related field, or an equivalent combination of relevant education and professional Human Resources experience.
- Minimum of two years of professional Human Resources experience supporting multiple areas of the employee lifecycle.
- Hands‑on experience with onboarding, offboarding, employee documentation, HR support requests, and confidential recordkeeping.
- Working knowledge of employment practices, workplace policies, and HR compliance requirements.
- Experience supporting employees and managers by answering routine HR questions and escalating sensitive or complex matters appropriately.
- Ability to manage competing priorities, meet established deadlines, and follow through on open HR matters with limited supervision.
- Strong written and verbal communication skills with demonstrated professionalism, discretion, and attention to detail.
- Proficiency with Microsoft Office or Google Workspace and experience working within an HRIS or similar employee‑management system.
- Ability to work a hybrid schedule consisting of two onsite days per week at our Miami location and three remote days per week.
- Ability to provide documentation verifying the education, certifications, and professional experience represented in the application or résumé.
- Professional HR certification, such as SHRM-CP, PHR, or another recognized Human Resources credential.
- Experience using ADP Workforce Now, Monday.com, Slack, Google Workspace, DocuSign, or similar workplace systems.
- Previous experience coordinating departmental priorities or providing guidance and support to junior HR team members.
- Experience supporting both traditional employees and independent contractors.
- Experience working in a fast‑paced, multi‑department organization with both onsite and remote team members.
- Familiarity with payroll administration, timekeeping, benefits coordination, recruiting, and applicant tracking systems.
- Experience identifying process gaps and assisting with the development or improvement of HR procedures, forms, and workflows.
Within the first 90 days, the Human Resources Representative should be able to:
Independently handle routine HR administrative responsibilities and employee inquiries.
Effectively prioritize assigned HR responsibilities and follow‑ups.
Maintain HR support requests within established response expectations.
Provide consistent day-to-day support and guidance to the Human Resources Associate.
Coordinate onboarding, offboarding, recruiting, and employee documentation with limited supervision.
Identify when an employee or manager's concern requires escalation to the HR & Operations Manager.
Maintain accurate, organized, and confidential HR documentation.
Navigate the department's primary HR systems confidently.
Identify opportunities to improve existing HR processes.
Build credibility as a reliable HR resource for employees and managers.
About Us
About Pro-Play Games
Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large‑scale national events, our team supports thousands of players, collectors, and hobbyists each year.
Joining Pro-Play Games means being part of a passionate, high‑energy team that values:
- Teamwork and accountability
- Integrity and professionalism
- Community and customer focus
- Growth and continuous improvement
In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.
This is a hybrid position based in Miami, Florida. Candidates must currently reside in South Florida within reasonable commuting distance of our Miami location. The position requires two onsite workdays each week and allows three remote workdays. This is not a fully remote position, and relocation assistance is not available. Please apply only if you can consistently meet the onsite requirement.
The Human Resources Representative serves as a key member of the Pro‑Play Games Human Resources team, supporting the day‑to‑day administration and coordination of HR operations across Pro‑Play Games Storefront and PPG Event Management. Working closely with the HR & Operations Manager, the HR Representative helps coordinate department priorities, provides guidance and support to the Human Resources Associate, assists managers and employees with HR‑related needs, and helps ensure HR processes are completed accurately, consistently, and within established timelines.
Key Responsibilities
HR Operations
- Coordinate day‑to‑day HR priorities in partnership with the HR & Operations Manager.
- Monitor HR support requests and assist with maintaining established response timelines.
- Coordinate onboarding and offboarding processes and ensure required steps are completed accurately and on time.
- Review HR documentation for accuracy and completeness.
- Maintain confidential employee records and documentation.
- Support compliance with company policies, procedures, and applicable employment requirements.
- Escalate sensitive, complex, or higher‑risk matters to the HR & Operations Manager when appropriate.
Team Support & Development
- Provide day‑to‑day guidance and support to the Human Resources Associate.
- Assist with training and onboarding new HR team members.
- Review administrative work and documentation when appropriate.
- Help establish clear priorities and follow‑up expectations within the department.
- Identify opportunities to improve department organization and efficiency.
- Assist with the development and maintenance of HR SOPs, guides, templates, and training materials.
Employee & Manager Support
- Serve as a resource for employees regarding routine HR questions, policies, procedures, and processes.
- Support managers with coaching documentation, corrective‑action processes, and other employee‑related documentation.
- Assist with employee relations matters, including information gathering, documentation, and follow‑up under the direction of the HR & Operations Manager.
- Coordinate payroll corrections, timecard investigations, and related employee inquiries.
- Support benefits administration and employee communications.
- Recognize matters requiring additional review and allocate them appropriately.
Recruitment & Onboarding
- Support the recruitment process from candidate review through onboarding.
- Coordinate interview scheduling and candidate communications.
- Participate in candidate pre‑screens and interviews as assigned.
- Provide input during the candidate selection process.
- Monitor hiring pipelines and follow up on outstanding recruiting actions.
- Coordinate onboarding readiness with hiring managers.
- Ensure new‑hire documentation and system requirements are completed within established timelines.
HR Systems & Administration
- Work within HR and operational systems including ADP Workforce Now, Monday.com, Slack, and Google Workspace.
- Perform routine HR audits and identify missing or inconsistent documentation.
- Monitor HR deadlines and required follow‑ups.
- Assist with department reporting and tracking.
- Maintain organized and accurate HR records across approved company systems.
Process Improvement
- Identify recurring issues, administrative bottlenecks, and opportunities for improvement.
- Recommend improvements to HR processes and employee experiences.
- Assist with developing new workflows, forms, templates, and documentation.
- Participate in department projects and implementation of new HR initiatives.
- Help ensure established HR processes remain practical, consistent, and scalable as the organization grows.
- Bachelor’s degree in Human Resources, Business Administration, Organizational Management, or a related field, or an equivalent combination of relevant education and professional Human Resources experience.
- Minimum of two years of professional Human Resources experience supporting multiple areas of the employee lifecycle.
- Hands‑on experience with onboarding, offboarding, employee documentation, HR support requests, and confidential recordkeeping.
- Working knowledge of employment practices, workplace policies, and HR compliance requirements.
- Experience supporting employees and managers by answering routine HR questions and escalating sensitive or complex matters appropriately.
- Ability to manage competing priorities, meet established deadlines, and follow through on open HR matters with limited supervision.
- Strong written and verbal communication skills with demonstrated professionalism, discretion, and attention to detail.
- Proficiency with Microsoft Office or Google Workspace and experience working within an HRIS or similar employee‑management system.
- Ability to work a hybrid schedule consisting of two onsite days per week at our Miami location and three remote days per week.
- Ability to provide documentation verifying the education, certifications, and professional experience represented in the application or résumé.
- Professional HR certification, such as SHRM-CP, PHR, or another recognized Human Resources credential.
- Experience using ADP Workforce Now, Monday.com, Slack, Google Workspace, DocuSign, or similar workplace systems.
- Previous experience coordinating departmental priorities or providing guidance and support to junior HR team members.
- Experience supporting both traditional employees and independent contractors.
- Experience working in a fast‑paced, multi‑department organization with both onsite and remote team members.
- Familiarity with payroll administration, timekeeping, benefits coordination, recruiting, and applicant tracking systems.
- Experience identifying process gaps and assisting with the development or improvement of HR procedures, forms, and workflows.
Within the first 90 days, the Human Resources Representative should be able to:
- Independently handle routine HR administrative responsibilities and employee inquiries.
- Effectively prioritize assigned HR responsibilities and follow‑ups.
- Maintain HR support requests within established response expectations.
- Provide consistent day‑to‑day support and guidance to the Human Resources Associate.
- Coordinate onboarding, offboarding, recruiting, and employee documentation with limited supervision.
- Identify when an employee or manager's concern requires escalation to the HR & Operations Manager.
- Maintain accurate, organized, and confidential HR documentation.
- Navigate the department's primary HR systems confidently.
- Identify opportunities to improve existing HR processes.
- Build credibility as a reliable HR resource for employees and managers.
About Us
About Pro-Play Games
Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large‑scale national events, our team supports thousands of players, collectors, and hobbyists each year.
Joining Pro‑Play Games means being part of a passionate, high‑energy team that values:
- Teamwork and accountability
- Integrity and professionalism
- Community and customer focus
- Growth and continuous improvement
In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro‑Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.
Monday - Friday 9 AM - 5 PM or 10 AM - 6 PM
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