Sales Manager

OCI Hospitality; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

OCI Hospitality in Los Angeles is seeking a Sales Manager to drive growth of current client relationships and to source new accounts across designated segments. The role focuses on building and strengthening client networks and promoting the hotel through compelling proposals and on-site property tours.

The successful candidate will conduct proactive sales activities, respond promptly to inquiries, and maintain up-to-date market knowledge to increase business.

Qualifications

• 2+ years of sales, customer service, or hospitality experience.
• Strong interpersonal and communication skills.
• Ability to read and write effectively.
• Ability to resolve problems and handle stressful situations with poise.

Responsibilities

• Identifies and implements multiple sales strategies to grow the hotel's client base and revenue across segments (BT, SMERF, F&B, Government).
• Pre-call planning to qualify opportunities and overcome obstacles.
• Responds promptly to leads and customizes replies to client needs.
• Conducts proactive market outreach and meets weekly sales goals set by leadership.
• Maintains social media presence and creates engaging content to attract followers.
• Prepares weekly reports and maintains professional client relationships.
• Presents the hotel to prospective clients, including on-site tours and off-site engagements.
• Documents all sales activities in company systems.
• Participates in local hospitality and community networking events.

Skills

Client relationship management

Communication skills

Sales experience

Hospitality industry experience

Job description

Description

The Sales Manager is responsible for the growth of current client relationships and all new account sourcing. The Sales Manager will focus on building and strengthening client relationships and networks.

Essential Duties and Responsibilities

• Identifies and executes multiple sales strategies to increase the hotel's client base and top line revenue across designated segments (BT, SMERF, F&B, Government).
• Qualifies each potential piece of business by pre-call planning, identifying hot buttons and overcoming obstacles.
• Conducts proactive sales call activities in the market and consistently meets the weekly goal expectations that are set by sales leadership.
• Responds to all potential leads and inquiries in a timely manner and customizes responses to each client's needs.
• Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• Prepares weekly reporting requirements in a timely manner.
• Creates and maintains positive and professional staff and client relationships.
• Presents the hotel in an appealing way to prospective clients by telling intriguing stories and describing available opportunities including on-site property tours and off-site client interactions.
• Documents all sales activities and booking in accordance with expected standards in related systems.
• Participates in local hospitality and community networking events.
• Performs all group savvy tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

• 2 or more years of relevant sales, customer service, or hospitality experience.
• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.