Sales Manager

Hampton Inn & Suites Holly Springs; Holly Springs (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Hampton Inn & Suites Holly Springs, a prominent hotel in Holly Springs, NC, seeks a Sales Manager to grow current client relationships and source new accounts. The role focuses on building networks, presenting the property to clients, and leading proactive sales efforts across key segments.

Success requires strong communication, relationship-building, and the ability to manage multiple sales strategies with poise, in a fast-paced hospitality environment. Apply to grow with our team.

Qualifications

• 2+ years of sales, customer service, or hospitality experience.
• Strong interpersonal and communication skills.
• Clear speaking and attentive listening.
• Reading and writing effectively.
• Ability to resolve problems and handle stressful situations with poise.

Responsibilities

• Identifies and executes multiple sales strategies to increase the hotel’s client base and top line revenue across designated segments (BT, SMERF, F&B, Government).
• Qualifies each potential piece of business by pre-call planning, identifying hot buttons and overcoming obstacles.
• Conducts proactive sales call activities in the market and consistently meets weekly target expectations set by sales leadership.
• Responds to all leads and inquiries in a timely manner and customizes responses to each client’s needs.
• Maintains current knowledge of competition, trends, and market conditions and applies strategies to increase business.
• Presents the hotel in an appealing way to prospective clients through storytelling and on-site/off-site interactions.

Skills

Sales experience

Interpersonal skills

Communication skills

Problem solving

Customer service

Job description

Description

Job Summary

The Sales Manager is responsible for the growth of current client relationships and all new account sourcing. The Sales Manager will focus on building and strengthening client relationships and networks.

Essential Duties and Responsibilities

• Identifies and executes multiple sales strategies to increase the hotel’s client base and top line revenue across designated segments (BT, SMERF, F&B, Government).
• Qualifies each potential piece of business by pre-call planning, identifying hot buttons and overcoming obstacles.
• Conducts proactive sales call activities in the market and consistently meets the weekly goal expectations that are set by sales leadership.
• Responds to all potential leads and inquiries in a timely manner and customizes responses to each client’s needs.
• Conducts day‑to‑day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• Prepares weekly reporting requirements in a timely manner.
• Creates and maintains positive and professional staff and client relationships.
• Presents the hotel in an appealing way to prospective clients by telling intriguing stories and describing available opportunities including on‑site property tours and off‑site client interactions.
• Documents all sales activities and booking in accordance with expected standards in related systems.
• Participates in local hospitality and community networking events.
• Performs all group savvy tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

• 2 or more years of relevant sales, customer service, or hospitality experience.
• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.