Sales Manager

Dutch Miller Kia of Charlotte; Charlotte (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Competitive pay

Strong mentorship program

Ongoing training and education

Paid training

401(k) plan

Paid time off

Career progression

Employee outings

Salary + bonus (monthly salary + HUGE"

Job summary

Dutch Miller Kia of Charlotte seeks a Sales Manager to lead the used-vehicle team and drive department performance. You will coach sales associates, optimize inventory, pricing, and merchandising, and partner with Service to prep vehicles for delivery.

The role emphasizes strong communication, dealership policy adherence, and strategic actions to improve results while maintaining customer satisfaction.

Qualifications

• Previous experience in the automotive industry required.
• Ability to manage sales team and inventory effectively.
• Strong customer service and communication skills.

Responsibilities

• Assist with coaching and mentoring sales associates.
• Manage all areas of used car department including retail, purchasing, pricing, display, merchandising, and promotion.
• Ensure effective inventory mix and pricing to market.
• Coordinate with Service to recondition vehicles and prep frontline readiness.
• Ensure online representations have accurate options and photos.
• Maintain sales volume, product mix, and pricing trends.
• Lead hiring and training of sales staff and enforce dealership policies.
• Analyze business data to identify gaps and create action plans.
• Resolve customer issues promptly and professionally.
• Oversee delivery standards for vehicles.

Skills

Automotive industry experience

Leadership

Customer service

Pricing & negotiation

Communication

Job description

Dutch Miller Kia of Charlotte is looking for a Sales Manager to join our growing team.

We’re a place for employees to have a career, not a job. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We’re interested in helping your career and adding to your resume because we know that happy employees lead to happier customers.

What We Offer

• Medical, vision, and dental insurance
• Competitive pay
• Strong mentorship program
• Ongoing training and education
• Paid training
• 401(k) plan
• Paid time off
• Career progression
• Employee outings
• Salary + bonus (monthly salary + HUGE units bonus!
• 50k-100k potential!

Responsibilities

• Assist with coaching and mentoring sales associates
• Effectively manage all areas of used car department, including but not limited to retail, purchasing, pricing, display, merchandising, and promotion of used-vehicles.
• Ensure effective inventory mix and pricing to market.
• Partner with Service Departments to manage the reconditioning of used vehicles and get vehicles front-line ready as quickly as possible
• Make sure cars are pictured and represented with correct options online
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Maintain inventory with a quick turn rate
• Assist in hiring, training and effectively leading sales associates and ensures all dealership policies are always followed.
• Analyze the business to determine shortfalls and developing action plans to improve performance
• Handle and resolve any customer issues or concerns promptly and professionally.
• Ensure high standards are held for delivery of vehicles to customers.
• Desk both used and new car deals
• Appraise trade-ins and used car inventory purchases

Requirements

• Previous experience in the automotive industry required
• 3 years of experience in the management of used car inventory preferred
• Ability to adapt and learn in a sales environment
• Outgoing with a friendly personality, especially while handling objections & negotiating pricing
• Have quality customer service skills
• Possess strong communication skills
• Valid Driver’s License and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.