Sales Manager

Confidential; Budd Lake (NJ); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Confidential, a mission-driven sales organization in New Jersey, is seeking a Sales Manager to lead a team of Account Managers. You will develop processes, drive customer retention, and coordinate with VP of Sales, Contracts and Marketing to align strategy and execution.

You will coach 2–3 Account Managers, standardize account planning, and own renewal and expansion opportunities across the existing customer base, while ensuring accurate forecasting and data quality in Salesforce.

Qualifications

• 5–10 years of experience in Account Management, Customer Success, or Sales.
• Strong organizational and operational mindset.
• Excellent communication and interpersonal skills.
• Ability to lead through influence and guide teams.
• Experience managing customer relationships.
• Leadership or team lead experience preferred.

Responsibilities

• Manage and develop 2–3 Account Managers.
• Set expectations for account ownership, renewals, and expansion.
• Coach, support, and hold the team accountable.
• Drive renewals and expand opportunities across the customer base.
• Standardize account management practices and planning.
• Provide forecasting visibility and report risks and opportunities.
• Collaborate with Sales, Marketing, Operations, and Contracts.

Skills

Organizational mindset

Multitasking

Communication skills

Leadership by influence

Fast-paced environment

Experience in Sales/Account Management

Tools

ZoomInfo

LinkedIn Sales Navigator

Microsoft Office

Job description

The Sales Manager will manage a team of Account Managers and is responsible for leading and developing the team while building processes and structure with a focus on customer retention, expansion operational consistency across the existing customer base. This role reports to the Vice President of Sales and collaborates closely with Sales Leadership, Contracts and Marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and develop 2-3 Account Managers
• Establish clear expectations for account ownership, renewal execution, and expansion
• Provide coaching, support, and accountability across the team

Retention & Expansion Ownership:

• Drive renewal execution across all assigned accounts
• Support and grow expansion opportunities across the customer base
• Ensure proactive account management to reduce risk and churn

Process Development & Execution:

• Standardize account management practices across the team
• Implement consistent approaches to account planning, customer engagement, and opportunity identification
• Improve discipline and consistency in execution

Forecasting & Reporting:

• Provide visibility into renewal timelines and expansion pipeline
• Improve forecasting accuracy and predictability
• Report on account performance, risks, and opportunities to leadership

CRM & Data Quality:

• Ensure Salesforce reflects accurate account activity and status
• Improve contact coverage and account visibility
• Reinforce consistent logging and tracking practices

Contracting Support:

• Partner closely with the Contracts Manager to support renewal and agreement execution
• Learn and assist in optimizing the contracting process
• Serve as an additional internal resource to support contract workflows
• Co‑own and support recurring sales meetings (2x per month)
• Help drive structure, accountability, and follow‑up
• Lead select strategy sessions and working meetings

Cross-Functional Collaboration:

• Partner with Sales, Marketing, Operations and Contracts
• Align account management strategy with new business efforts
• Provide customer feedback to inform broader go-to-market initiatives

EDUCATION/CERTIFICATION

JOB QUALIFICATIONS

• Strong organizational and operational mindset
• Ability to manage multiple priorities and deadlines
• Strong communication and interpersonal skills
• Ability to lead through influence and account
• Comfort operating in a fast‑paced, evolving environment
• 5-10 years experience in Account Management, Customer Success, or Sales
• Prior experience managing customer relationships
• Prior leadership or team lead experience preferred

TECHNOLOGY/SOFTWARE KNOWLEDGE

• AI affluent and willingness to learn
• Microsoft Office Suite
• CRM and sales tools (ZoomInfo, LinkedIn Sales Navigator preferred)

REQUIRED TRAVEL

• Based in NJ, Hybrid role 2-3 days in office per week
• Limited travel (as needed for meetings or conferences)

PHYSICAL REQUIREMENTS

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• The individual is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer screen and extensive reading. The individual in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The individual must be able to remain in a stationary position 70% of the time.

DISCLAIMERS

This job description is not intended to be all-inclusive. The employee may perform other related duties as needed for growth and development or to meet the ongoing needs of the organization.