Sales Manager

Breckenridge Whitewater; Breckenridge (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

The Outlaw Group, based in Breckenridge, CO, is seeking a Sales Manager to lead a small sales team across brands and manage inbound/outbound calls and reservations. You will develop strategies to increase revenue and streamline the online booking experience while maintaining high guest satisfaction.

Responsibilities include pricing, inventory management, partnerships, and staff training to ensure peak performance during high-volume months.

Qualifications

• Experience leading a sales team and achieving revenue targets.
• Ability to develop and implement sales strategies across multiple brands.
• Strong communication and cross-department collaboration skills.

Responsibilities

• Lead a small sales team and set goals/metrics.
• Oversee inbound/outbound calls and reservations when needed.
• Optimize online booking experience and pricing strategies to maximize conversions.

Skills

Sales leadership

Team management

Strategic planning

Tools

Booking platforms

CRM systems

Job description

## Sales ManagerApplylocations: Breckenridge, COtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR1046# **Join the Team!**At the Outlaw Group, we believe in working hard, playing hard, and constantly striving for excellence.Not only do we seek to provide unforgettable experiences for our guests, but we encourage our employees to reimagine the best of Colorado’s outdoor spaces and urban areas. We are adventurers, innovators, and explorers, and we look for employees that share this same passion for life. We intend to grow together, testing the boundaries of what is possible, as we constantly consider new ways to challenge ourselves and industry standards.# **Job Description:**This position will oversee all aspects of The Outlaw Group’s sales initiatives including new business, booking platforms, communications, partner relationships, group sales, service recovery, pricing, and inventory management. The position will oversee a small team to operate year-round and train and monitor other departments to assist with inbound calls during the highest volume months. The position will be responsible for sales strategy, including finding ways to streamline the online booking experience and reduce call volume without sacrificing conversions or guest experience.## Sales StrategyDetermine the sales strategy for all Outlaw brandsIdentify opportunities to build new business through partnerships, group bookings, and moreGrow revenue for all brands by identifying which products and services to promote or reduceDevelop and manage a strategy to maintain sales conversions while reducing call volumeEvaluate the online booking experience to reduce impediments to conversionEnsure an optimized schedule where needed to maximize conversions without sacrificing operational efficienciesMonitor booking volume and adjust pricing to maximize revenue at high volume times either manually or through automated yield pricingCreate a discount strategy to boost interest during low-volume timesMonitor brand competitors and respond to their marketing and pricing changes as neededEvaluate booking trends and adjust strategy as needed## SalesOversee a small sales team who can handle inbound and outbound calls, customer service, and sales-related projectsEvaluate current inbound systems and best practices and determine needed changes or improvementsField inbound calls and make reservations when neededStaff an additional, seasonal team to field inbound calls during peak times: train the staff of select departments to field inbound calls during high-volume monthsBuild a call flow to provide the best experience for guests without sacrificing efficiencyManage large group and custom reservations including hourly transportation servicesCreate and maintain booking partnershipsManage OTA contracts, listings, inventory, and reservations## TechnologyOversee all aspects of our booking platforms for all brandsWork to create the best booking experience possible for our guests through comprehensive knowledge and optimization of existing features on our booking platformsEvaluate new res tech options either through shopping for new booking platforms or through new development in our existing platformsHandle merchant services requirements, including PCI complianceManage the phone system(s) to ensure most effective guest experience while maintaining the most efficient staffing levelsManage all other communications platforms, including online chat and text messagingManage booking integrations with OTA’s and other platforms## StaffHire, train, and manage a small sales teamSet goals and performance metrics for each individual and the team as a wholeAudit staff performance and provide ongoing training and feedback to provide a high level of guest service on every callBuild out standardized trainings for all aspects of sales## Service Recovery & Guest ExperienceField guest concerns and complaints – seek to resolve all guest issuesWork with operations to diagnose and correct recurring guest issuesRespond to credit card disputes with a goal of all disputes decided in the company’s favorPull and report company net promoter scores## Cross-Departmental CollaborationWork closely with relevant departments to ensure brand successWork closely with operations to ensure availability for reservations and that the sales team is actively pushing the best productWork closely with marketing to ensure the messaging and products are consistentWork closely with marketing to ensure the online booking experience is the best it can beWork closely with finance to ensure accurate accounting of revenue, refunds, partner billing, chargebacks, and all other transactions### About Us**With over 25 years of experience in outdoor recreation and transportation, Outlaw embodies the Colorado experience and represents the best of Colorado’s outdoors, mountain communities, and urban areas.****Across our brands, we seek to offer unparalleled guest service, foster connection between our guests and Colorado’s natural areas, and increase travel accessibility throughout the state.****We believe in the importance of experience and connection, constantly looking for innovative and new ways to explore Colorado, expand our boundaries, and have fun in the great outdoors.**