Sales Manager

Service Corporation International; Bayamón (PR); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (health and

Job summary

Service Corporation International in Bayamón, Puerto Rico, seeks an experienced Sales Manager to lead a team of Sales Counselors and drive location sales quotas. You will oversee training, coaching, and the execution of programs that meet customer needs with a focus on compliance and quality service.

This role requires 3–5 years of sales leadership, a high school diploma (Bachelor's preferred), and a valid driver’s license.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 3–5 years of sales management experience required.
• Experience supervising sales counselors and training staff is a plus.
• Driver’s license with good record; insurance license as required by state.

Responsibilities

• Staff management and leadership of Sales Counselors.
• Meet and exceed location sales quotas.
• Provide ongoing sales instruction per training manuals and company policies.
• Manage aftercare, prospecting, product knowledge, and closing skills.
• Oversee marketing programs tailored to community demographics and geography.
• Analyze competitor pricing and plan community events to generate prospects.
• Ensure compliance with HMIS, laws, and company policies.
• Prepare reports demonstrating financial controls.

Skills

Staff management

Sales leadership

Coaching

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Job description

JOB RESPONSIBILITIES

• Staff Management and Leadership


• Meet and exceed established location sales quotas


• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures


• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers


• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service


• Market Share


• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community


• Analyze and be aware of competitor pricing


• Plan and participate in community events designed to develop prospects and heighten awareness of the location


• Expense Management


• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws


• Approve all discounts offered to customers


• Prepare reports that demonstrate compliance with financial controls


• Operations Support


• Maintain all marketing materials, training manuals, sales equipment and other sales supplies


• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies


• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public


• Compliance


• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure


• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

• Education High school or equivalent Bachelor’s degree preferred


• Experience Sales Management experience of 3-5 years required


• Sales Counselor and sales supervisory experience preferred


• Experience presenting, training, coaching and motivating salespeople and sales forces a plus


• Licenses Valid state/province driver’s license with good driving record


• Insurance license as required by state/province law and as prescribed by each state board


• Knowledge, Skills and Abilities Working knowledge of Windows-based PC environment and MS office applications


• Knowledge of Customer Relationship Management systems a plus


• Ability to maintain confidentiality


• Ability to work beyond standard business hours when necessary to service customers


• Ability to set goals for employees that are challenging but achievable

Compensation:

$45,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits:

• Medical


• Dental


• Vision


• Flexible Spending Accounts (health care and dependent care)


• Health Savings Account with Company Contribution


• Sick Leave


• Short-Term Disability


• Long-Term Disability


• Life Insurance


• Voluntary Accidental Death or Dismemberment Insurance


• Dependent Life Insurance


• SCI 401(k) Retirement Savings Plan with Company match


• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI Postal Code: 00959 Category (Portal Searching): Sales Job Location: US-PR - Bayamon

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. \"SCI\" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.