Sales Professional - Inside Sales

Service Corporation International; Caguas (PR); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account with Company Co

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

Service Corporation International is seeking a Family Service Counselor to serve families by delivering exceptional personalized service and driving revenue through cemetery and pre-need arrangements. This role collaborates with funeral directors and location staff to provide end-to-end support from at-need to aftercare, maintaining empathy and professionalism.

The ideal candidate will have a high school diploma (or equivalent), 1-2 years of customer service or sales experience, and a valid

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or equivalent experience.
• 1-2 years of customer service or sales experience preferred.
• Drivers license with acceptable driving record; insurance license if required by state.
• Must pass the company’s presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends every month.
• Ability to drive frequently; reliable transportation.

Responsibilities

• Prospect and generate leads; dedicate 1-2 hours daily to prospecting.
• Obtain referrals from families served and build community relationships.
• Explain and present to families; track activity and productivity.
• Respond promptly to inquiries; build trust-based relationships for referrals.
• Prepare for appointments; handle all procedures with professionalism.
• Collaborate with funeral directors and staff to ensure seamless service.
• Follow up on customer problems and requests; ensure satisfaction.
• Promote pre-planning benefits to protect families in the future.

Skills

Customer service

Sales skills

Empathy and respect

Presentation skills

Flexibility hours

Education

High school diploma or equivalent

1-2 years of college

Tools

Basic computer skills

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience
• Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred
• Licenses Current state/province issued driver's licence with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI Postal Code: 00725 Category (Portal Searching): Sales Job Location: US-PR - Caguas

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.