Sales Manager

Socket.dev; Ann Arbor (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company Co-Paid Life Insurance

Company Co-Paid Short-Term Disability

Company Co-Paid Long-Term Disability

401(k) with a Generous Company Match

Company-Paid Employee Assistance Plan

IHG Hotel Employee Discount

Pet Insurance

Job summary

Socket.dev is seeking an energetic Sales Manager to join our hotel team in Ann Arbor, MI. The role focuses on generating new business, building strong client relationships, and driving revenue through group sales, meetings, catering, and travel segments.

You will manage the sales process from prospecting to contracts, develop innovative sales strategies, and collaborate with planners and departments to maximize occupancy and revenue.

Qualifications

• Previous hotel sales or hospitality experience preferred.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to develop new business and maintain long-term client relationships.
• Highly organized with excellent follow-through and attention to detail.
• Comfortable making sales calls, conducting presentations, giving property tours, and networking in the community.

Responsibilities

• Solicit and secure new accounts while maintaining and growing existing client relationships.
• Generate hotel revenue by coordinating group room blocks, meeting space, and catering opportunities with individuals and corporations.
• Manage the sales process from initial contact through contract negotiation and event execution.
• Negotiate contracts and vendor service agreements while protecting the interests of the hotel.
• Consistently achieve assigned sales, revenue, and solicitation goals.
• Conduct proactive sales calls, sales tours, site visits, networking activities, and client entertainment.
• Develop business within assigned market segments, including Leisure, SMERF, BT, and Groups, as applicable.
• Build and maintain strong relationships with existing accounts to encourage repeat and increased business.
• Develop and deliver accurate banquet event orders and event resumes in a timely manner, generally within 14 days of the event.
• Complete monthly proactive sales activities, including: sales calls, targeted prospecting calls, site visits and/or networking activities.
• Identify and develop new markets and business opportunities for the hotel.
• Create and implement innovative sales and marketing strategies designed to increase revenue and market share.
• Monitor competitive activity and maintain current competitive analysis and statistical information.
• Maintain accurate records and files for company accounts and complete required sales reports.
• Work closely with in-house meeting planners to promote goodwill and generate additional and repeat business.
• Maintain a strong presence in the local community and participate in industry organizations and networking opportunities as appropriate.
• Develop and execute special promotions and direct-sales initiatives, including sales blitzes.
• Prepare sales reports, including Sales Call Reports and Internal Sales Reports, as requested.
• Attend daily, weekly, and monthly department meetings, as well as other meetings and functions required by management.
• Communicate changes and important client/event information promptly to the appropriate departments and operational leaders.
• Maintain a thorough working knowledge of hotel operations, services, amenities, and departmental policies.
• Provide professional, courteous, and responsive customer service to guests, clients, and team members at all times.
• Approach every interaction with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Perform other duties and responsibilities as assigned by the General Manager or Director of Sales.

Skills

Communication skills

Negotiation

Interpersonal skills

Relationship building

Organizational skills

Multitasking

Professional appearance

Team player

Sales calls

Networking

Tools

CRM software

MS Office

Job description

Description

Join Our Team!

We are looking for an energetic, results-driven Sales Manager to join our hotel team. This position is responsible for generating new business, developing strong client relationships, and maximizing hotel revenue through group sales, meetings, catering, business travel, leisure, and other assigned market segments. This is an exciting opportunity for a motivated hospitality professional to make a direct impact on hotel revenue, build lasting relationships in the community, and grow their career in hotel sales.

We believe in taking care of our team! We offer a generous benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Co-Paid Life Insurance
• Company Co-Paid Short-Term Disability (STD)
• Company Co-Paid Long-Term Disability (LTD)
• 401(k) with a Generous Company Match
• Company-Paid Employee Assistance Program
• IHG Hotel Employee Discount
• Pet Insurance

Schedule

• Monday–Friday during traditional business hours
• Nights and weekends required as business needs dictate
• Work approximately 10 days per pay period, averaging 45 hours per week

The ideal candidate is a confident relationship-builder who enjoys networking, prospecting, entertaining clients, and creating creative sales strategies that drive results. If you are passionate about hospitality and thrive in a fast-paced, goal-oriented environment, we want to hear from you!

Key Responsibilities

• Solicit and secure new accounts while maintaining and growing existing client relationships.
• Generate hotel revenue by coordinating group room blocks, meeting space, and catering opportunities with individuals and corporations.
• Manage the sales process from initial contact through contract negotiation and event execution.
• Negotiate contracts and vendor service agreements while protecting the interests of the hotel.
• Consistently achieve assigned sales, revenue, and solicitation goals.
• Conduct proactive sales calls, sales tours, site visits, networking activities, and client entertainment.
• Develop business within assigned market segments, including Leisure, SMERF, Business Travel (BT), and Groups, as applicable.
• Build and maintain strong relationships with existing accounts to encourage repeat and increased business.
• Develop and deliver accurate banquet event orders and event resumes in a timely manner, generally within 14 days of the event.
• Complete monthly proactive sales activities, including:
  • sales calls
  • targeted prospecting calls
  • site visits and/or networking activities
• Identify and develop new markets and business opportunities for the hotel.
• Create and implement innovative sales and marketing strategies designed to increase revenue and market share.
• Monitor competitive activity and maintain current competitive analysis and statistical information.
• Maintain accurate records and files for company accounts and complete required sales reports.
• Work closely with in-house meeting planners to promote goodwill and generate additional and repeat business.
• Maintain a strong presence in the local community and participate in industry organizations and networking opportunities as appropriate.
• Develop and execute special promotions and direct-sales initiatives, including sales blitzes.
• Prepare sales reports, including Sales Call Reports and Internal Sales Reports, as requested.
• Attend daily, weekly, and monthly department meetings, as well as other meetings and functions required by management.
• Communicate changes and important client/event information promptly to the appropriate departments and operational leaders.
• Maintain a thorough working knowledge of hotel operations, services, amenities, and departmental policies.
• Provide professional, courteous, and responsive customer service to guests, clients, and team members at all times.
• Approach every interaction with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Perform other duties and responsibilities as assigned by the General Manager or Director of Sales.

Requirements

What We're Looking For

• Previous hotel sales or hospitality experience preferred.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to develop new business and maintain long-term client relationships.
• Highly organized with excellent follow-through and attention to detail.
• Comfortable making sales calls, conducting presentations, giving property tours, and networking in the community.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional appearance and demeanor.
• Strong computer and organizational skills.
• Ability to work independently while also being an effective member of a team.
• Flexible schedule with the ability to work evenings, weekends, and special events when business requires.