Sales Leader: Customer-Obsessed Retail Coach

The Brand House Collective; Lakeland (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Kirkland's in Lakeland, FL is seeking a Sales Leader to drive customer-focused selling and lead a store team. The role collaborates with the Store Manager to execute business plans, maintain visual presentation, and deliver an exceptional customer experience.

The candidate should have retail or service management experience, strong communication skills, and a proactive, energetic approach. Weekend/evening availability and a valid driver license are required.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented with a drive to succeed.
• Valid Driver license and ability to lift 50 pounds.

Responsibilities

• Lead, support and value customer selling in store and online.
• Promote a customer-obsessed culture and coach the team.
• Contribute to store profitability through sales growth.
• Read cues and respond to customers to create an exceptional in-store experience.
• Educate customers on loyalty programs and promotions.
• Uphold brand policies and procedures; MOD duties as assigned.
• Assist with freight, stockroom organization and inventory accuracy.
• Support presentation directives and merchandise placement.

Skills

Leadership

Customer service

Communication skills

Retail experience

Drive license

Teamwork

Flexible schedule

Education

High School Diploma or GED

College preferred

Tools

Point of Sale system

Registers

Job description

Kirkland's in Lakeland, FL is seeking a Sales Leader to drive customer-focused selling and lead a store team. The role collaborates with the Store Manager to execute business plans, maintain visual presentation, and deliver an exceptional customer experience.

The candidate should have retail or service management experience, strong communication skills, and a proactive, energetic approach. Weekend/evening availability and a valid driver license are required.