Sales Lead — Elevate Customer Experience & Team

White House | Black Market, Inc.; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Merchandise discounts

Professional development

Philanthropy partnerships

Job summary

White House | Black Market, Inc. is seeking a Sales Lead to partner with store leaders, supervise the team, and model brand standards. You’ll help create a welcoming, customer-centered environment that goes beyond the transaction to deliver memorable shopping experiences.

You will coach staff, manage opportunities, and support opening/closing, scheduling, and inventory. The role emphasizes teamwork, clear direction, and brand messaging to hit store goals while upholding WHBM's hospitality

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Excellent communication and interpersonal skills.
• Flexible availability — nights, weekends, and holidays.
• Ability to develop strong customer and peer relationships.
• Team player mindset with ownership and initiative.
• Ability to bend, reach, stretch for products and lift up to 50 pounds.

Responsibilities

• Assist store leadership with opening and closing responsibilities.
• Lead by example on the sales floor and provide product knowledge.
• Coach and develop associates to achieve performance goals.
• Manage scheduling, inventory, and merchandise replenishment.
• Deliver welcoming, customer-centered experiences reflecting our culture.

Skills

Retail leadership

Team coaching

Customer service

Brand standards

Communication

Job description

White House | Black Market, Inc. is seeking a Sales Lead to partner with store leaders, supervise the team, and model brand standards. You’ll help create a welcoming, customer-centered environment that goes beyond the transaction to deliver memorable shopping experiences.

You will coach staff, manage opportunities, and support opening/closing, scheduling, and inventory. The role emphasizes teamwork, clear direction, and brand messaging to hit store goals while upholding WHBM's hospitality