Sales Lead: Elevate Customer Experience & Brand

UGG; Aurora (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Discounts

Growth opportunities

Competitive pay

Job summary

UGG is looking for a Sales Lead to create memorable shopping experiences and promote the Deckers Brands values. You will train and lead a dynamic team, greet customers, and drive sales while upholding brand standards and return policies.

Expect a fast-paced environment with a focus on service, merchandising, and store presentation. This role requires strong communication, multitasking, and a proactive attitude.

Qualifications

• Two years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Highly motivated team player and self-starter.
• Excellent team-building skills.
• Ability to multi-task in a face-paced environment.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store.
• Ensure all customer questions are addressed accurately and respond before they leave.
• Provide exceptional service from start to finish, including communicating our return policy.
• Maintain a clean, well-organized back-stock area and break area; inspect inventory daily.
• Operate the cash register, handle money accurately, stock products, and promote store image.
• Adhere to dress code and promote the brand in all interactions.
• Support in-store and phone customers with a proactive, positive attitude.

Skills

Customer service

Brand knowledge

Communication

Team leadership

Multi-tasking

Trend awareness

Problem solving

Professionalism

Education

High School Diploma

Tools

Microsoft Office

Job description

UGG is looking for a Sales Lead to create memorable shopping experiences and promote the Deckers Brands values. You will train and lead a dynamic team, greet customers, and drive sales while upholding brand standards and return policies.

Expect a fast-paced environment with a focus on service, merchandising, and store presentation. This role requires strong communication, multitasking, and a proactive attitude.