Sales Lead - Customer Experience & Team Coach

LOFT; Willistown Township (PA); On-site; USD 20,664,000 - 38,573,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Paoli, PA is seeking a Sales Lead to model exceptional customer experiences and guide associates. You will collaborate with the Store Manager to run daily operations and ensure a welcoming, brand-aligned environment.

You will leverage in-person and omnichannel tools to drive sales, coach staff, onboard new team members, and maintain visual standards while flexible availability includes evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Leadership

Customer service

Communication

Coaching

Omnichannel tools

Tools

POS system

Job description

LOFT in Paoli, PA is seeking a Sales Lead to model exceptional customer experiences and guide associates. You will collaborate with the Store Manager to run daily operations and ensure a welcoming, brand-aligned environment.

You will leverage in-person and omnichannel tools to drive sales, coach staff, onboard new team members, and maintain visual standards while flexible availability includes evenings, weekends, and holidays.