Sales Lead & Customer Experience Coach

J.Jill; Peabody (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly wage

Associate discount

Career growth opportunities

Employee Assistance Program

Paid time off / sick leave

Job summary

J.Jill is hiring for a retail associate role to develop strong customer relationships, provide personalized styling, and support store operations. The position emphasizes delivering a meaningful customer experience and contributing to sales targets.

The role offers an inclusive team environment, paid time off where applicable, and opportunities for growth within a national lifestyle brand headquartered outside Boston.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Support community engagement initiatives to strengthen brand presence.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill's products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Job description

J.Jill is hiring for a retail associate role to develop strong customer relationships, provide personalized styling, and support store operations. The position emphasizes delivering a meaningful customer experience and contributing to sales targets.

The role offers an inclusive team environment, paid time off where applicable, and opportunities for growth within a national lifestyle brand headquartered outside Boston.