Sales Lead & Customer Experience Coach

Ann Taylor; New York (NY); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor in Forest Hills, NY is seeking a Sales Lead to model and deliver personalized customer experiences while guiding and coaching associates. You’ll work closely with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes customer focus, team development, and upholding visual and operational standards, with opportunities to drive sales through omnichannel tools and proactive feedback.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a POS system.

Responsibilities

• Model and deliver personalized customer experiences.
• Support store leaders with onboarding and coaching the team.
• Uphold highest visual and operational standards while focusing on the customer.
• Assist in omnichannel shopping experience using available tools.
• Step in as manager when needed.

Skills

Retail sales

Leadership experience

POS system proficiency

Communication & coaching

Flexible availability

Initiative

Organization & prioritization

Tools

POS system

Job description

Ann Taylor in Forest Hills, NY is seeking a Sales Lead to model and deliver personalized customer experiences while guiding and coaching associates. You’ll work closely with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes customer focus, team development, and upholding visual and operational standards, with opportunities to drive sales through omnichannel tools and proactive feedback.