Retail Sales Lead - Customer Experience & Coaching

Ann Taylor; Huntington Station (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor in Huntington Station, NY is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates. You’ll collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

The role focuses on coaching, onboarding, achieving high standards, and using tools to drive a seamless omnichannel experience for customers. Availability includes evenings, weekends, and holidays, with opportunities for professional

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Proficient with a point-of-sale system.
• Excellent communication and coaching skills.
• Flexible availability – including evenings, weekends, and holidays.
• Ability to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Skills

Communication

Coaching

Organizational skills

Time management

Tools

POS system

Job description

Ann Taylor in Huntington Station, NY is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates. You’ll collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

The role focuses on coaching, onboarding, achieving high standards, and using tools to drive a seamless omnichannel experience for customers. Availability includes evenings, weekends, and holidays, with opportunities for professional