Sales & Guest Experience Supervisor

Ripleyaquariums; Orlando, Northern (FL, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Ripleyaquariums in Orlando, Florida is seeking a Sales Supervisor to enhance relationships with area associations and manage customer service and social media. The role emphasizes achieving revenue goals, overseeing operational duties, and maintaining high standards of Guest Service.

Ideal candidates should be flexible with schedules, including weekends and holidays, and possess excellent organizational skills. Join us in an exciting environment that values both our guests and our employees!

Qualifications

• Ability to provide outstanding Guest Service.
• Flexibility to travel and run errands.
• Strong organizational skills for scheduling events.

Responsibilities

• Maintain relationships with area associations.
• Handle social media and customer service.
• Ensure admission and revenue goals are achieved.
• Oversee operational duties within the building.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

30+ days ago Requisition ID: 2192

Basic Function:

Sales Supervisor is responsible for maintaining and creating relationships with area associations: handling social media, customer service, groups, consignment, and special event accounts: soliciting current and new business: ensuring admission and revenue goals are achieved: performing operational duties.

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, exhibit knowledge and all other components of Guest Service.
• Ability to organize and schedule groups, consignment, and special event business.
• Attend and articulate specials, promotions, and events at local and state association meetings and events.
• Develop and maintain admission and ancillary sales promotions.
• Must have flexibility to travel and run errands.
• Must be willing to perform and oversee operational duties within the building and on property.
• Communicate and maintain safety standards with entire staff.

8. Maintain all show standards, display presentation, maintenance, safety, signing standards and cleanliness.

9. Maintain adherence to all Company policies and procedures.

10. Assist in the management of tasks including cash management (safe, cash outs, deposits etc....).

11. Any other duties as assigned by Management.

12. Must be able to work flexible schedule including weekends, holidays, special events, and night-time closing.