Sales & Guest Experience Specialist

ASP Aesthetics LP

Coralville (IA)

On-site

USD 20,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Employee discounts

Training & development

Growth opportunities

Job summary

Chapter Aesthetic Studio in Coralville is seeking a Sales and Guest Service Specialist to join our team. This role focuses on delivering a warm, professional guest experience and driving service and product sales.

You’ll manage front-of-studio operations, assist with appointments, check-in/out, and guide guests through education, rebooking, financing options, and Chapter Rewards Club memberships. Strong communication is key.

Qualifications

At least 2 years of sales experience in a fast-paced, guest-focused environment.
Friendly, outgoing personality with excellent communication and interpersonal skills.
Tech-savvy and comfortable with phones, booking systems, and POS software.
Organized, detail-oriented, and adaptable under pressure.
High school diploma or equivalent required.

Responsibilities

Welcome every guest with warmth, energy, and professionalism.
Create memorable experiences that foster loyalty and referrals.
Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing.
Support guests through product education, service recommendations, rebooking, and financing options.
Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships.
Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning.
Meet and exceed sales goals for services, memberships, and retail.
Maintain a clean, organized, and guest-ready studio environment.