Sales Floor Lead (Read Blvd)

Goodwill-Industries-of-Southeastern-Louisiana; New Orleans (LA); On-site; USD 19,286 - 30,307; Full time

Job summary

Goodwill-Industries-of-Southeastern-Louisiana is seeking a Sales Floor Lead to help manage daily store operations and drive sales within budget and company standards. You will supervise staff during shifts, model professional behavior, and ensure customer service excellence while maintaining a clean, safe shopping environment.

Responsibilities include cash handling, maintaining merchandise rotation, training new hires, and supporting the Store Manager with expense control and visual

Qualifications

• High School diploma or GED; 6 months supervisory experience or 90 days in the service industry.
• Must read, write and communicate clearly in English.
• Retail training completed.

Responsibilities

• Operate the cash register to total sales, accept payment, authorize returns and credits.
• Ensure proper rotation of store merchandise and keep floor stock adequate.
• Assist in training and mentoring of sales associates and supervise during shifts.
• Maintain a clean, safe store environment and record/store transactions accurately.
• Support Store Manager in controlling expenses and achieving sales goals.

Skills

Supervisory skills

Customer service

Cash handling

English proficiency

Education

High School diploma or GED

Job description

Sales Floor Lead

Essential Functions:

Responsibilities:

To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures. A Sales Floor Lead performsthedutiesofasupervisorwhenassignedbytheStoreManagerorSalesFloorManager. Sales Floor Leads may act in a supervisory capacity during scheduled work hours.

• Toutethecashregistertomaketotalsales,acceptpayment;authorizevoids,returns, exchanges and credits for merchandise.
• Toensureproperrotation ofstore merchandise.
• Toactasapositiverolemodelforemployeesandtraineesinallaspectsofprofessional performance.
• To stock thesales floor adequately. To create a positivepublicimageof Goodwill throughacleanstoreenvironment,attractivedisplaysandpresentable,personable personnel.
• Tomaintainsafeandappropriateconditions intheshopping areas.
• Tokeepthestorecleanandhazardfreebyvacuuming,moppinganddusting, (including cleaning the bathrooms.)
• Toobservepersonnelandsafetypoliciesandprocedures.ToensurecompliancebyStoreFloorAssociates.
• Tobeabletoperformthejob dutiesofSalesFloorAssociates.
• Toattendworkontheregularlyscheduledshiftsasassignedbythemanagerfortheweek.
• Toensurethefloorcheckiscompleteddailyandtoensuremonthlysafetyself- inspections are conducted.
• Toensureallnewhiresareproperlyoriented,usingtheappropriatemanual,within the first week of employment. To document that training occurred.
• Toassistthestoremanagerincontrollingtheexpensetorevenueratiomonthlyandannually.
• ToassistintrainingandmentoringofSalesFloorAssociatesandcourt-appointed community service workers, as assigned by the Store Manager or Sales FloorManager.
• Toassistinsupervising,discipliningandrecommendingdischargeofsalesassociates to the Store Manager or Sales Floor Manager.
• Tomonitorandassist inthereceiving,pricingand displayingofstore merchandise.
• Torecordandbalancecashregisterreceipts,makebankdepositsandrecordstoretransactions.
• Toassistin thepreparationofpersonneland payrollrecordsin atimely manner.
• Tocompleteaccuratelyotherpaperworkrequiredintheday-to-dayoperationofthe store.
• Anyotherjob-relateddutiesasrequestedbymanagement.

Skills and Abilities:

• ToassisttheStoreManagerorProductionManagerinachieving/exceedingproduction goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• Mustbeabletointeractprofessionallyandproductivelywithadiverse arrayofpeople.
• MustbeabletomarketGoodwillandexplainthemissiontothegeneral public.
• Mustestablishandmaintaineffectiveworkingrelationshipswith,andamong,store and production personnel while motivating them to their best performance.
• Mustbeabletoworkaflexiblescheduleonshortnotice,includingnightsand weekends, and occasionally, long hours.
• Mustbeabletouserepetitivehandmovementwhenbuttoning,sorting,hangingand zipping garments.
• Mustbeabletoengageinprolongedstanding,walkingandinfrequentbending, stooping, and stretching.
• Mustbeabletofunctioninafast-pacedworkenvironmentwithoccasionalperiodsof high volume.

Requirements:

• HighSchooldiplomaorGEDand6monthssupervisoryexperienceoraminimumof 90 days in the service industry.
• Mustbeabletoread,writeandcommunicateclearlyin English.
• Priorworkexperience intheserviceindustry preferred.
• MustsuccessfullycompleteRetailtraining.

Working Conditions:

Frequentphysicalexertion,frequentmovement,conditionedindoortemperatureswithoccasional exposure to outdoor temperatures and weather conditions. Alternate work schedule may include working at an attended donation center with no prior notice.