Sales Floor Lead - Electrical & Plumbing (Pro Customers)

Lowe's Companies, Inc.; Albuquerque (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead and coach a team, ensuring outstanding customer service and safety in-store operations. The role involves guiding associates, delegating tasks, and maintaining department coverage to meet sales objectives.

The position requires strong retail experience, cross-functional collaboration, and proficient use of store systems. A proactive, customer-focused approach is essential for success in this in-store leadership role.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service and 1 year supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams and training/mentoring associates.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, follow up on daily tasks and manage performance.
• Participate in store safety walks, inventory management, and down stocking activities.
• Engage customers, identify needs, clarify solutions, and close sales while ensuring department coverage.

Skills

Customer service

Leadership

Training

Cross-functional

Coaching

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead and coach a team, ensuring outstanding customer service and safety in-store operations. The role involves guiding associates, delegating tasks, and maintaining department coverage to meet sales objectives.

The position requires strong retail experience, cross-functional collaboration, and proficient use of store systems. A proactive, customer-focused approach is essential for success in this in-store leadership role.