Sales & Field Operations Specialist - Longview, TX

VSP Technologies; Longview (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plus company match

Health, Dental, and Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid time off

Paid Holidays

Tuition reimbursement

Job summary

VSP Technologies is seeking a Sales & Field Operations Specialist in Longview, TX to deliver technical, product, and sales support that drives customer growth. You will collaborate with Sealing Specialists and regional leadership to identify sealing needs, present on-site or virtual trainings, and document cost savings for customers.

Responsibilities include coordinating with engineering and field teams, managing orders via MAS, maintaining agreements and inventory, and traveling to customer

Qualifications

• Associate or bachelor’s degree in a technical or business-related field.
• Experience and/or training related to job functions.
• Microsoft Office (Excel, PowerPoint, and Word) proficiency.
• Working knowledge of MAS500.
• Customer service experience in manufacturing and/or sales (Preferred).

Responsibilities

• Expand the sales and use of VSP products through the identification of sealing needs and cost savings opportunities for customers.
• Coordinate with Sealing Specialist and the Regional Sales Manager to provide customer support within all VSP industries.
• Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
• Prepare and present on-site or virtual training classes to customers.
• Discover opportunities to provide sealing solutions and document cost savings through training classes, walk and talks, problem-solving, etc.

Skills

Customer service

Microsoft Office

Communication skills

Sales support

Education

Associate or Bachelor’s degree in a technical or business-related field

Tools

MAS500

Job description

Sales & Field Operations Specialist - Longview, TX

The Sales and Field Operations Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth.

Essential Functions

• Expand the sales and use of VSP products through the identification of sealing needs and cost savings opportunities for customers.
• Coordinate with Sealing Specialist and the Regional Sales Manager to provide customer support within all VSP industries, including, but not limited to, Industrial and Transportation markets.
• Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
• Prepare and present on-site or virtual training classes to customers.
• Discover opportunities to provide sealing solutions and document cost savings through training classes, walk and talks, problem-solving, etc.
• Be on-site at customer location and available daily.
• Conduct on-site storeroom surveys at customer locations.
• Be able to receive product and process orders through MAS.
• Maintain existing agreements, handle VMI counts, process required paperwork, and maintain VSP Inventory as required.
• Work closely with customer receiving department to clear up any Issues with Incoming orders in a timely manner.
• Help plant engineers anticipate needs by getting them to think about and plan how to minimize downtime as well as to be more efficient during scheduled shutdowns.
• Become the customer's fluid sealing trusted advisor by answering questions such as torque calculations and gasket recommendations for the staff of the plant and third-party contractors.
• Coordinate with Marketing and RSL to develop customer reference documents, including visual aids, such as gasket boards and pocket cards.
• Be the liaison between Eastman, VSP Inside sales, and Manufacturer when any emergency need arises.
• Work closely with corporate administration and operations management to meet and exceed the customer's service expectations.
• Establish a relationship with non-customers through referrals from existing customers.
• Identify key influencers on the plant's/corporate engineering team and establish trust and rapport through expert field knowledge ensuring that your customer understands all that VSP has to offer.
• Salesforce Utilization: Meeting Logs, Opportunity Updates, Etc.
• Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and services.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Adheres to all company Health, Safety, and Environmental policies and procedures as outlined in the VSP Health & Safety Manual. Actively contributes to maintaining a safe, compliant, and environmentally responsible workplace in alignment with VSP standards.
• Prospecting for new customers and new opportunities within existing customers.
• Provide training to your customers.
• Be a resource for your plants' engineering team.
• Identify and propose sealing solutions.
• Document the cost impact of your work/solutions for the plants.
• Manage the contract.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and services.
• Adheres to all company Health, Safety, and Environmental policies and procedures as outlined in the VSP Health & Safety Manual. Actively contributes to maintaining a safe, compliant, and environmentally responsible workplace in alignment with VSP standards.

Experience / Education

• Associate or bachelor’s degree in a technical or business-related field, or equivalent experience
• Experience and/or training related to job functions
• Microsoft Office (Excel, PowerPoint, and Word) proficiency
• Working knowledge of MAS500
• Customer service experience in manufacturing and/or sales (Preferred)

Must have a valid driver's license, an acceptable driving record, and their own dependable transportation.

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status. For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026.

Job Type: Full-time, Monday-Friday, 8:00 a.m. to 5:00 p.m.

Travel: Overnight travel is expected when attending manufacturer training courses, supporting customers, and surveying.

Benefits:

• 401(k) plus company match
• Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid time off
• Paid Holidays
• Tuition reimbursement