Field Support Specialist

VSP Technologies; Nitro (WV); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health, Dental, and Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid time off

Paid Holidays

Tuition reimbursement

Job summary

VSP Technologies is seeking a Field Support Specialist to deliver technical, product, and sales support to customers, driving adoption of sealing solutions and cost savings. You will travel for on-site training, coordinate with regional sales, perform storeroom surveys, onboarding of contracts, and act as a trusted advisor to plant engineers, ensuring downtime is minimized and operations run smoothly.

This role requires strong MS Office skills, customer service experience in manufacturing, and

Qualifications

• Associate or bachelor’s degree in a technical or business-related field, or equivalent experience.
• Experience and/or training related to job functions.
• Microsoft Office (Excel, PowerPoint, and Word) proficiency.
• Customer service experience in manufacturing and/or sales (Preferred).
• Working knowledge of MAS500 (Preferred).

Responsibilities

• Expand the sales of VSP products through identification of sealing needs and cost savings opportunities in new and existing clients.
• Coordinate with Sealing Specialist and Regional Sales Manager to provide customer support within all VSP industries.
• Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, and Operations Support Specialists.
• Prepare and present on-site or virtual training classes to customers.
• Discover opportunities to provide sealing solutions and cost savings through training, walk and talks, and problem-solving.
• Be on-site and available on a regular basis.
• Conduct on-site storeroom surveys at customer locations.
• Aid in onboarding new contracts and maintaining existing agreements, including VMI and consignment.
• Help plant engineers anticipate needs to minimize downtime and improve efficiency during shutdowns.
• Become the customer's fluid sealing trusted advisor with technical guidance.
• Coordinate with Marketing to develop customer reference documents and visual aids.
• Provide operational support to branches in the region, including fabrication, deliveries, and pick-ups.
• Work with corporate administration and operations management to meet customer expectations.
• Establish relationships with non-customers through referrals.
• Identify key influencers on the plant's engineering team and build trust with field knowledge.
• Document the cost impact of your solutions for plants.
• Utilize Salesforce effectively.
• Promote a positive image of the company and its products and services.
• Maintain a cooperative working climate and adhere to Health, Safety, and Environmental policies.

Skills

Customer service experience

Microsoft Office proficiency

Education

Associate or bachelor’s degree in a technical or business-related field

Tools

MAS500

Job description

Field Support Specialist

The Field Support Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth.

Essential Functions

• Expand the sales and use of VSP products through the identification of sealing needs and cost savings opportunities in new and existing clients
• Coordinate with Sealing Specialist and the Regional Sales Manager to provide customer support within all VSP industries, including, but not limited to, Industrial and Transportation markets
• Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
• Prepare and present on-site or virtual training classes to customers
• Discover opportunities to provide sealing solutions and cost savings through your training classes, walk and talks, problem-solving, etc.
• Be on-site and available on a regular basis
• Conduct on-site storeroom surveys at customer locations
• Aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment
• Help plant engineers anticipate needs by getting them to think about and plan how to minimize downtime as well as to be more efficient during scheduled shutdowns
• Become the customer's fluid sealing trusted advisor by answering questions such as torque calculations for the staff of the plant and third-party contractors
• Coordinate with Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards
• Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups
• Work closely with corporate administration and operations management to meet and exceed the customer’s service expectations
• Establish a relationship with non-customers through referrals from existing customers
• Identify key influencers on the plant's/corporate engineering team and establish trust and rapport through expert field knowledge ensuring that your customer understands all that VSP has to offer
• Document the cost impact of your work/solutions for the plants
• Salesforce Utilization
• Project a favorable image of the company to promote, foster, and enhance public recognition of the company and its products and services
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
• Adheres to all company Health, Safety, and Environmental policies and procedures as outlined in the VSP Health & Safety Manual. Actively contributes to maintaining a safe, compliant, and environmentally responsible workplace in alignment with VSP standards

Experience / Education

• Associate or bachelor’s degree in a technical or business-related field, or equivalent experience
• Experience and/or training related to job functions
• Microsoft Office (Excel, PowerPoint, and Word) proficiency
• Customer service experience in manufacturing and/or sales (Preferred)
• Working knowledge of MAS500 (Preferred)

Must have a valid driver's license, an acceptable driving record, and their own dependable transportation.

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status. For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026.

Job Type: Full-time, Monday–Friday, 8:00 a.m. to 5:00 p.m.
Travel: Overnight travel is expected when attending manufacturer training courses, supporting customers, and surveying. Occasional transport of small sample materials or light product items may be necessary in connection with customer visits.

Benefits

• 401(k) plus company match
• Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid time off
• Paid Holidays
• Tuition reimbursement