Sales Experience Architect

gsknch; New Jersey; On-site; USD 110,000 - 170,000; Full time

Job summary

Haleon is seeking a Sales Rep Experience Manager to define the future experience strategy for sales representatives globally. You will explore how reps interact with customers, data, tools and content to identify opportunities that boost effectiveness and customer outcomes.

Through research, service design and innovation you will shape future-state experiences enabling reps to create greater value for customers and Haleon.

Responsibilities

• Develop deep understanding of sales representative needs, behaviours and challenges.
• Conduct research with field teams and key stakeholders.
• Define personas, behavioural profiles and audience frameworks.
• Analyse operational challenges and identify strategic improvement opportunities.
• Translate research findings into clear strategic recommendations.
• Map end-to-end sales representative journeys across planning, preparation, engagement and follow-up activities.
• Identify pain points, inefficiencies and moments that matter.
• Develop future-state journeys, service models and experience concepts.
• Prioritise experience opportunities that improve effectiveness and engagement outcomes.
• Identify strategic opportunities that address both colleague and business needs.
• Facilitate opportunity assessment and strategic analysis activities.
• Evaluate ideas against business goals, user desirability and enterprise strategy.
• Conduct SWOT and opportunity assessments.
• Build prioritised recommendations for further exploration.
• Support discovery intake and prioritisation activities.
• Prepare Stage Gate documentation and strategic recommendations.
• Facilitate stakeholder alignment sessions and pre-governance reviews.
• Support investment discussions through research and business insight.
• Engage Architecture and Technology teams to assess potential opportunities.
• Contribute to current-state and future-state capability assessments.
• Identify opportunities for capability reuse and cross-programme alignment.
• Support future-state process and experience design work.
• Test assumptions and hypotheses around effectiveness, experience quality and adoption.

Job description

Haleon is seeking a Sales Rep Experience Manager to define the future experience strategy for sales representatives globally. You will explore how reps interact with customers, data, tools and content to identify opportunities that boost effectiveness and customer outcomes.

Through research, service design and innovation you will shape future-state experiences enabling reps to create greater value for customers and Haleon.