Sales Rep Experience Manager

Haleon plc.; New Jersey; Hybrid; USD 136,000 - 187,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

6 months paid parental leave

Healthcare benefits

Job summary

Haleon plc. in Warren, NJ, invites applications for a Sales Rep Experience Manager to define the future experience strategy for Haleon's sales representatives globally. The role focuses on understanding how reps interact with customers, data, tools and content to boost effectiveness and outcomes.

Through research and service design, you will shape future-state journeys and enable better value creation for customers and the business. Hybrid work model in New Jersey.

Qualifications

• Experience in sales enablement, customer experience, product experience, commercial excellence or digital transformation.
• Experience improving user journeys, workflows or customer-facing processes.
• Strong stakeholder management across business and technology teams.
• Ability to translate user needs into product and experience requirements.
• Experience supporting technology-enabled transformation initiatives.

Responsibilities

• Define future experience strategy for Haleon's sales representatives globally.
• Identify opportunities to improve effectiveness, engagement and customer outcomes.
• Conduct research, service design and innovation to shape future-state experiences.
• Map end-to-end sales representative journeys and prioritize improvements.
• Collaborate with Architecture and Technology teams on capabilities and alignment.

Skills

Sales enablement

Customer experience

Product experience

Digital transformation

Stakeholder management

CRM platforms

Sales engagement tools

AI-enabled engagement

Tools

CRM platforms

Sales enablement tools

Customer engagement technologies

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Please note: The internal deadline for applications is Oct. 6th, 2026.

Background and Context

The Commercial Digital Services Value Pool, within Haleon’s Digital & Technology Function, is a large-scale enterprise transformation portfolio designed to unlock more than £250m in commercial benefits over 3–5 years, powered by over £100m of targeted digital investment.

• Investment Effectiveness – prioritising digital and technology spend against the highest-value opportunities.
• Go-to-Market & Pharmacy Transformation – modernising commercial execution models and elevating the pharmacy channel.
• Salesforce of the Future – equipping field teams with advanced digital tools, insights, and data-driven ways of working.
• Digital Experiences – enabling seamless, personalised customer and patient interactions through best-in-class digital capabilities.

Product Experience Design is responsible for defining how Haleon creates value through digital products, services and experiences. Bringing together Product Strategy, Experience Strategy, Service Design, Research and Experience Design, the function shapes how consumers, customers, experts and colleagues engage with Haleon across every touchpoint.

The team defines the future-state experience ecosystem across content, media, data, platforms, personalisation and intelligent services, ensuring enterprise investments translate into experiences that people actively choose to use, trust and return to. Product Experience Design acts as both a strategic partner and design authority across Digital & Technology, helping shape product direction, experience standards and future growth opportunities.

About the role

The Sales Rep Experience Manager is responsible for defining the future experience strategy for Haleon's sales representatives globally.

The role focuses on understanding how sales representatives interact with customers, processes, data, tools and content in order to identify opportunities that improve effectiveness, engagement and customer outcomes.

Through research, service design and innovation, the role defines future-state experiences that enable sales representatives to create greater value for customers and the business.

Role Responsibilities

Customer & Colleague Insight

• Develop deep understanding of sales representative needs, behaviours and challenges.
• Conduct research with field teams and key stakeholders.
• Define personas, behavioural profiles and audience frameworks.
• Analyse operational challenges and identify strategic improvement opportunities.
• Translate research findings into clear strategic recommendations.

Journey Mapping & Experience Design

• Map end-to-end sales representative journeys across planning, preparation, engagement and follow-up activities.
• Identify pain points, inefficiencies and moments that matter.
• Develop future-state journeys, service models and experience concepts.
• Prioritise experience opportunities that improve effectiveness and engagement outcomes.

Opportunity Identification

• Identify strategic opportunities that address both colleague and business needs.
• Facilitate opportunity assessment and strategic analysis activities.
• Evaluate ideas against business goals, user desirability and enterprise strategy.
• Conduct SWOT and opportunity assessments.
• Build prioritised recommendations for further exploration.

Discovery & Governance

• Support discovery intake and prioritisation activities.
• Prepare Stage Gate documentation and strategic recommendations.
• Facilitate stakeholder alignment sessions and pre-governance reviews.
• Support investment discussions through research and business insight.

Strategic Alignment & Architecture

• Engage Architecture and Technology teams to assess potential opportunities.
• Contribute to current-state and future-state capability assessments.
• Identify opportunities for capability reuse and cross-programme alignment.
• Support future-state process and experience design work.

Innovation & Experimentation

• Test assumptions and hypotheses around effectiveness, experience quality and adoption.
• Validate concepts with users and stakeholders.
• Explore opportunities involving automation, AI and emerging technologies.
• Use experimentation and learning to refine future experience direction.

Basic Qualifications

• Experience in sales enablement, customer experience, product experience, commercial excellence or digital transformation.
• Experience improving user journeys, workflows or customer-facing processes.
• Strong stakeholder management across business and technology teams.
• Ability to translate user needs into product and experience requirements.
• Experience supporting technology-enabled transformation initiatives.

Preferred Qualifications

• Experience with CRM platforms, sales enablement tools or customer engagement technologies.
• Experience supporting pharmaceutical, healthcare, consumer health or B2B sales organisations.
• Understanding of customer data, personalisation and AI-enabled engagement.
• Familiarity with field force effectiveness and omnichannel engagement models.
• Interest in the future of AI-assisted sales interactions and Experience as a Service.

Compensation

The salary range for this role is $136,000 - 187,000. plus an 18% on-target bonus.

Location

This role is based in based in Warren, NJ, and follows a hybrid model, requiring a minimum in-office presence of 3 days per week.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.

• This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.
• On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family.
• We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

Job Posting End Date

2026-11-12

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [e-mail]. Please include the following in your email:

Use subject line: 'Haleon Careers: Job Accommodation Request'

Your Name and contact information

Requisition ID and Job Title you are interested in

Location of Requisition (city/state or province/country)

Description of specific accommodation you are requesting

Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.