Sales Experience Manager: Strategy & Enablement

Haleon plc.; New Jersey; Hybrid; USD 136,000 - 187,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

6 months paid parental leave

Healthcare benefits

Job summary

Haleon plc. in Warren, NJ, invites applications for a Sales Rep Experience Manager to define the future experience strategy for Haleon's sales representatives globally. The role focuses on understanding how reps interact with customers, data, tools and content to boost effectiveness and outcomes.

Through research and service design, you will shape future-state journeys and enable better value creation for customers and the business. Hybrid work model in New Jersey.

Qualifications

• Experience in sales enablement, customer experience, product experience, commercial excellence or digital transformation.
• Experience improving user journeys, workflows or customer-facing processes.
• Strong stakeholder management across business and technology teams.
• Ability to translate user needs into product and experience requirements.
• Experience supporting technology-enabled transformation initiatives.

Responsibilities

• Define future experience strategy for Haleon's sales representatives globally.
• Identify opportunities to improve effectiveness, engagement and customer outcomes.
• Conduct research, service design and innovation to shape future-state experiences.
• Map end-to-end sales representative journeys and prioritize improvements.
• Collaborate with Architecture and Technology teams on capabilities and alignment.

Skills

Sales enablement

Customer experience

Product experience

Digital transformation

Stakeholder management

CRM platforms

Sales engagement tools

AI-enabled engagement

Tools

CRM platforms

Sales enablement tools

Customer engagement technologies

Job description

Haleon plc. in Warren, NJ, invites applications for a Sales Rep Experience Manager to define the future experience strategy for Haleon's sales representatives globally. The role focuses on understanding how reps interact with customers, data, tools and content to boost effectiveness and outcomes.

Through research and service design, you will shape future-state journeys and enable better value creation for customers and the business. Hybrid work model in New Jersey.