Sales Executive/Assistant Sales Manager/Sales Manager (Corporate Segment)

Accor Hotels; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel chain seeks a dedicated Hotel Coordinator in San Francisco. The role involves managing group bookings, enhancing client relations, and supporting sales through exceptional service. Ideal candidates will possess a diploma in Hospitality Management and have a customer-focused mindset. We celebrate diversity and strive to provide a welcoming and inclusive workplace for all.

Qualifications

• Minimum of 2 years of experience in a similar capacity.
• Excellent English proficiency required.
• Service-oriented with strong communication skills.

Responsibilities

• Coordinate group arrangements and manage bookings.
• Handle customer inquiries and promote hotel services.
• Prepare reports and maintain accurate records.

Skills

Communication

Customer Contact

Problem Solving

Attention to Detail

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Mercure Serpong Alam Sutera

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Job Description

• Answer incoming phone calls in a pleasant manner using the Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.
• Coordinate all group arrangements.
• Work with group contacts to facilitate program planning and requirements.
• Communicate group needs and specifications to all relevant departments.
• Follow up with post-conference reports and review group billings.
• Input all group bookings and update booking activities in the system on a weekly basis.
• Prepare reports, maintain accurate records, and implement a filing system for the hotel’s sales administration process.
• Maintain gift inventory and coordinate the sending of gifts to clients.
• Arrange site inspections for potential clients.
• Promote positive relations with clients and attend to all requests expediently and courteously.
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
• Upsell and promote the hotel’s facilities and services at every available opportunity in order to maximize sales revenue.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum of 2 years of experience in a similar capacity with a proven track record.
• Excellent reading, writing, and oral proficiency in the English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Good communication and customer contact skills.
• Service-oriented with an eye for details.
• Ability to work well inhigh-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.