Sales Engineering Coordinator

GAL MANUFACTURING COMPANY LLC; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA

Employee Assistance Program

Plum Benefits

Job summary

Vantage Elevation, LLC in Bronx, NY is seeking a Sales Engineer Coordinator to support customers and internal teams. You will learn products, prepare quotes, and help ensure accurate orders across the U.S. and international markets.

The role requires an associate or bachelor’s degree and 2+ years in customer service or technical sales. Strong communication, team collaboration, and proficiency with MS Office and sales systems are essential.

Qualifications

• Associated Degree required; Bachelor’s in Business, Technical Studies, or related field preferred.
• 2+ years of experience in customer service, technical sales support, inside sales, estimating, project coordination, or related role in manufacturing, industrial, or engineering environment preferred.
• Experience in elevator or automotive field preferred.
• Strong mechanical aptitude with ability to interpret technical information, product specifications, drawings, and customer requirements.
• Proficiency in MS Office Suite including Word, Excel, PowerPoint and Outlook; experience with ERP, CRM, or Salesforce systems is preferred.
• Proven ability to build positive relationships, operate in a team environment, and deliver outstanding customer service while managing challenging situations with professionalism.

Responsibilities

• Prepare accurate quotations and sales orders for customers across the United States and international markets, ensuring timely processing and attention to detail.
• Serve as a primary point of contact for customers via phone and email, responding to inquiries regarding products, pricing, order status, lead times, and technical information.
• Review and interpret customer requirements, specifications, and drawings to identify the appropriate products, components, and solutions.
• Collaborate with Engineering, Manufacturing, Purchasing, Technical Support, and other internal departments to resolve customer inquiries and ensure accurate order fulfillment.
• Assist customers in identifying replacement parts, compatible products, and system solutions by utilizing technical documentation, product knowledge, and internal resources.
• Investigate and resolve customer issues involving shortages, damaged shipments, incorrect parts, warranty concerns, or order discrepancies. Document customer interactions and case resolutions using Salesforce CRM.
• Monitor active orders and provide proactive updates to customers regarding production schedules, shipping status, and any potential delays.
• Operate with limited supervision and perform additional duties and special projects as assigned to support departmental and organizational objectives.

Skills

Customer service

Technical sales

Inside sales

Estimating

Project coordinates

Mechanical aptitude

MS Office

ERP systems

Salesforce CRM

Education

Associate degree

Bachelor's degree in Business/Technical Studies

Job description

Sales Engineer CoordinatorFull Time, RegularVantage ElevationIf you are a leader who has experience successfully championing and delivering positive cultural change, then keep reading! We are searching for a result-oriented Sales Engineer Coordinator to join our Vantage Team.About UsVantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; BSIS; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.About the RoleThe Sales Engineer Coordinator Team’s focus is to assist customers with their needs both internal and external customers. The Sales Engineer Coordinator works with multiple departments within the company and other local branches to assist with orders, updates, or solutions to various needs. Multiple departments depend on the Sales Engineer team to answer questions and to assist functionally outside the realm of their knowledge. As the industry grows, we strive to meet and keep up with changes to accommodate our customers’ needs. The Sales Engineer Coordinator will also be tasked to learn new products; general training is provided to all staff as needed on the technical functionality of specific products.RequirementsWe are searching for a candidate with:Associated Degree required; Bachelors in Business, Technical Studies, or a related field preferred.2+ years of experience in customer service, technical sales support, inside sales, estimating, project coordination, or a related role in a manufacturing, industrial, or engineering environment preferred.Experience in elevator or automotive field preferred.Strong mechanical aptitude with the ability to interpret technical information, product specifications, drawings, and customer requirements.Exceptional work ethic, time management, organizational skills, be able to multi-task.Proficiency in MS Office Suite including Word, Excel, PowerPoint and Outlook; experience with ERP, CRM, or Salesforce systems is preferred.Proven ability to build positive relationships, operate in a team environment, and deliver outstanding customer service while managing challenging situations with professionalism.Self-motivated and able to work independently with minimal supervision when required.Duties and ResponsibilitiesA typical day may include:Prepare accurate quotations and sales orders for customers across the United States and international markets, ensuring timely processing and attention to detail.Serve as a primary point of contact for customers via phone and email, responding to inquiries regarding products, pricing, order status, lead times, and technical information.Review and interpret customer requirements, specifications, and drawings to identify the appropriate products, components, and solutions.Collaborate with Engineering, Manufacturing, Purchasing, Technical Support, and other internal departments to resolve customer inquiries and ensure accurate order fulfillment.Assist customers in identifying replacement parts, compatible products, and system solutions by utilizing technical documentation, product knowledge, and internal resources.Investigate and resolve customer issues involving shortages, damaged shipments, incorrect parts, warranty concerns, or order discrepancies. Document customer interactions and case resolutions using Salesforce CRM.Monitor active orders and provide proactive updates to customers regarding production schedules, shipping status, and any potential delays.Operate with limited supervision and perform additional duties and special projects as assigned to support departmental and organizational objectives.Work Environment & HazardsGeneral office environment.Must be able to remain sedentary for extended periods of time.10% of the time may be spent on the manufacturing floor.Risk of injury on manufacturing floor.Special Physical DemandsLimited physical effort. Requires occasional moving of materials and equipment.Must have the ability to lift a minimum of 25 lbs.Benefits of Working With UsSalary for New York City Applicants: $65,000-$75,000 (Actual compensation will be determined based on experience, location, and in keeping with local legislation).Medical/Dental/Vision/Life InsuranceHSAEmployee Assistance Program (EAP)Plum Benefits… and more!Position DetailsFull Time, RegularDay shifts, generally 8:00 AM – 4:30 PMBased in the Bronx, NY (In-Person)Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Like What You Read?If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.