Customer Service Representative

GAL MANUFACTURING COMPANY LLC; New York (NY); On-site; USD 65,904,384 - 80,231,424; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA/401(k) Company Match

Commuter Benefits

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

GAL Manufacturing Company LLC in Bronx, NY seeks a Customer Service Representative to nurture customer relationships, answer product questions, process orders, and resolve issues. The role offers a stable day shift in a manufacturing environment.

You will work with CRM/ERP and MS Office, manage high-volume communications, ensure accurate documentation, and collaborate with internal teams to optimize order flow and customer satisfaction.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 2+ years of experience in customer service, order management, or administrative support.
• Experience with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred.
• Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.).
• Strong communication and time-management skills in a fast-paced environment.

Responsibilities

• Provide superior service by understanding and satisfying customer requirements.
• Manage high-volume customer communications and order processing.
• Provide product knowledge and usage information to customers.
• Investigate and resolve order discrepancies, shipping issues, and customer concerns.
• Make recommendations on inventory and account-specific needs.

Skills

CRM systems

ERP systems

Order entry

Microsoft Office

Phone presence

Education

Associate degree

Bachelor’s degree

Tools

Outlook

Excel

SharePoint

Job description

Customer Service RepresentativeRegular Position, Full TimeBronx, NYIf you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a Customer Service Representative to join our GAL team at Vantage Elevation.About UsVantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.The Customer Service Representative interacts with customers on behalf of the organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.RequirementsWe are searching for a candidate with:Associate’s degree required, bachelor’s degree preferred2+ years of experience in customer service, order management, or administrative supportExperience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferredProficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environmentStrong phone presence and written communication skillsStrong problem-solving and decision-making abilitiesDuties and ResponsibilitiesA typical day may include:Provided superior service by understanding and responsively satisfying customer requirementsManage high-volume customer communications and order processingProvide customers with product knowledge and usage informationInvestigate and assist in resolving order discrepancies, shipping issues, and customer concernsMake recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirementsMaintain accurate documentation in company systemsUnderstand GAL’s best practices on a whole to help customers identify the correct person to speak toKnowledge of Customer preferencesCustomer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)Follow established procedures and service standards to ensure consistency and accuracyBenefits of Working With UsSalary for New York City Based Applicants: $23.00 and $28.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).Medical/Dental/Vision/Life InsuranceHSA401(K)/ Company Match/ Non-ElectiveCommuter Benefits (NYC)Generous Paid Time Off (PTO)Tuition ReimbursementEmployee Assistance Program (EAP)Plum Benefits… and more!Position DetailsFull timeDay shifts, generally 8:00 AM – 4:30 PMBronx, NYVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Like What You Read?If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your curiosity, desire to learn and pro-activity then we invite you to apply.