Customer Fulfillment Coordinator

GAL Manufacturing; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

401(k)

Commuter benefits NYC

PTO

Tuition reimbursement

Employee assistance program

Job summary

Vantage Elevation, LLC is seeking a Customer Fulfillment Coordinator in Bronx, NY. You will deliver accurate customer pickup experiences from receipt to release, process ERP updates, and monitor work orders to support on-time fulfillment.

The role requires strong attention to detail, ERP proficiency (Infor VISUAL preferred), and collaboration with Sales, Planning, and Shipping teams to ensure inventory accuracy and exceptional service levels.

Qualifications

• Requires HS Diploma or GED; Associate degree a plus
• 2+ years in customer service, manufacturing support, inventory control, shipping, or order fulfillment
• ERP experience; Infor VISUAL V9 preferred
• Proficiency with MS Office (Excel, Outlook, Word)
• Experience processing customer transactions or payments is a plus

Responsibilities

• Deliver professional, efficient customer pickup experience end-to-end
• Process pickups, payments, documents, and ERP updates per procedures
• Create, release, monitor, and complete ERP work orders for pickups and fulfillment
• Review open orders, identify risks, communicate status to Sales/ stakeholders
• Verify part numbers, quantities, and order accuracy before release
• Coordinate order prep, staging, packing, and pickup readiness
• Resolve pickup issues with professional communication
• Maintain RPW inventory via replenishment and ERP transactions
• Investigate inventory discrepancies and assist corrective actions
• Coordinate order flow with Planning, Production, Purchasing, Shipping, and Packing Bench teams
• Maintain ERP records and related files
• Support standard work and process improvements
• Maintain safe, organized work environment and escalate safety concerns
• Cross-train across Customer Counter and RPW/Packing Bench
• Perform other duties as assigned

Skills

Customer service

Organizational skills

Order accuracy

ERP transactions

Inventory knowledge

Discrepancy investigation

Cross-functional collaboration

Safety & process improvement

Education

High School Diploma or GED

Associate degree in business or related field

Tools

Infor VISUAL V9

Microsoft Office (Excel/Outlook/Word)

Job description

Bronx, NY

If you are a forward-thinker who thrives in a fast-paced, customer-focused manufacturing environment, then keep reading! We are searching for a detail-oriented Customer Fulfillment Coordinator to join our team at Vantage Elevation.

Regular Position, Full Time

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls; and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.

Requirements

• High School Diploma or GED required; associate degree in business, supply chain, logistics, or a related field is a plus
• Two or more years of experience in customer service, manufacturing support, inventory control, shipping, order fulfillment, or a related operation
• Experience using an ERP system; Infor VISUAL Version 9 experience is preferred
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
• Experience processing customer transactions, payments, or order documentation is preferred

Knowledge, Skills, And Abilities

• Strong customer-service orientation and the ability to communicate professionally in person, by phone, and through email
• Strong organizational skills and the ability to prioritize multiple responsibilities in a fast-paced manufacturing environment
• High level of accuracy when processing orders, completing ERP transactions, and maintaining inventory records
• Ability to create, release, monitor, and complete work orders and related order-fulfillment transactions in the ERP system
• Working knowledge of inventory transfers, replenishment, adjustments, cycle counts, and transaction controls
• Ability to identify order or inventory discrepancies, investigate root causes, and coordinate timely resolution
• Ability to collaborate effectively with Sales, Planning, Purchasing, Production, Shipping, and Packing Bench personnel
• Adaptability and willingness to cross-train across Customer Counter and RPW/Packing Bench operations
• Commitment to safety, housekeeping, standard work, and continuous improvement

Duties And Responsibilities

• Delivering a professional, efficient, and accurate customer pickup experience from order receipt through customer release.
• Processing customer pickup transactions, payments, required documentation, and ERP updates in accordance with established procedures.
• Creating, releasing, monitoring, and completing work orders within the ERP system to support customer pickup and order fulfillment.
• Reviewing open customer orders, identifying risks to completion, and communicating status updates to Sales and other internal stakeholders.
• Verifying part numbers, quantities, documentation, and order accuracy before releasing material to the customer.
• Coordinating order preparation, staging, packaging, and pickup readiness with Packing Bench and Shipping personnel.
• Resolving customer pickup issues and order discrepancies while maintaining professional communication and a high level of service.
• Maintaining RPW inventory through replenishment, inventory transfers, adjustments, cycle counts, and other required ERP transactions.
• Investigating inventory discrepancies and supporting corrective actions to protect inventory accuracy and system integrity.
• Coordinating order flow with Planning, Production, Purchasing, Shipping, and Packing Bench teams to support customer commitments.
• Maintaining accurate ERP records, transaction documentation, pickup records, and other operational files.
• Supporting standard work, process improvements, visual controls, and other initiatives that improve fulfillment lead time, inventory accuracy, and customer experience.
• Maintaining a safe, organized, and professional work environment and promptly escalating safety or operational concerns.
• Cross-training and providing operational support across Customer Counter and RPW/Packing Bench functions as business needs require.
• Performing other duties as assigned by management.

Operational Assignment

All Customer Fulfillment Coordinators perform the same core role. Based on business needs, an employee may have a primary operational focus in either Customer Counter Operations or RPW/Packing Bench Operations. All Coordinators are expected to remain cross-trained and provide support across both assignments to ensure uninterrupted customer service and operational continuity.

This list is not all-inclusive. Additional responsibilities may be assigned or implemented as business needs require.

Benefits Of Working With Us

• Salary for New York City Applicants: $25.00-$30.00 per hour (Actual compensation will be determined based on experience, location, and applicable legislation.)
• Medical/Dental/Vision/Life Insurance/HSA
• 401(k)
• Commuter Benefits (NYC)
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• ...and more!

Position Details

• Full Time, Regular
• Day shifts, generally 8:00 AM – 4:30 PM
• Based in the Bronx, NY (In-Person)

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.