Sales Engineer III

Dialpad; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Opportunities for growth

Job summary

Dialpad is looking for a Sales Engineer in Austin, Texas. In this role, you’ll conduct product demonstrations and proofs of concept while collaborating with Account Executives to identify customer needs. The ideal candidate has 3-5 years of customer-facing experience and knowledge of Cloud-VOIP systems. You will work closely with the sales team, requiring up to 50% travel. Dialpad offers a competitive salary, comprehensive benefits, and opportunities for growth within the AI-driven business communications industry.

Qualifications

• Minimum 3 to 5 years of experience in roles such as Solution Architect, Sales Engineer, or Implementation Engineer.
• Experience with Cloud-VOIP systems (UCaaS & CCaaS).
• Strong communication skills focused on rapport building.

Responsibilities

• Own product demonstrations and deliver high-touch proofs of concept.
• Partner with the Sales team throughout the entire sales process.
• Configure systems and provide admin and user training.

Skills

Customer-facing experience

Cloud-VOIP systems (UCaaS & CCaaS)

Technical curiosity

Understanding of systems integration through APIs

Strong written and verbal communication

Job description

About Dialpad

Dialpad is the AI‑native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform—powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters and have built the platform that turns those conversations into insight and action for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Sales Engineer, you’ll own running demos and proofs of concept—gathering success criteria, configuring systems, providing admin and user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those needs. You’ll possess an in‑depth knowledge of Dialpad’s products and services and communicate this knowledge in a way that is understandable to non‑technical customers.

This position reports to the Manager, Sales Engineering – Partners, with preferred working hours dependent on the Sales team’s location. The role requires approximately 50% travel.

What You’ll Do

• Own product demonstrations and deliver high‑touch proofs of concept.
• Learn the many technical tools the Sales Engineering team uses to test network environments.
• Partner with the Sales team throughout the entire sales process.

Skills You’ll Bring

• Minimum 3 to 5 years of customer‑facing experience in roles such as Solution Architect, Sales Engineer, Implementation Engineer, or Solutions Consultant.
• Experience with Cloud‑VOIP systems (UCaaS & CCaaS).
• A technical curiosity and excitement about delivering a technology solution that makes work better.
• Understanding of how systems integrate through APIs.
• Strong written and verbal communication skills, along with interpersonal skills focused on rapport building, listening, and questioning.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.