Sr. Manager, Agentic Sales Engineering

Dialpad; Denver (CO); On-site; USD 196,400 - 236,600; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Opportunities for growth

Job summary

Dialpad is looking for a seasoned engineer to join their team in Denver, CO, as a Forward Deployed Engineer. This role involves leading and mentoring a team, partnering with sales teams on key accounts, and utilizing your deep knowledge of AI/ML technologies to influence product development. The ideal candidate will have at least 8 years of customer-facing technical experience and a strong background in Python or similar programming languages. Competitive salary and benefits are offered.

Qualifications

• Minimum 8 years of customer-facing technical experience in relevant roles.
• At least 5 years of leading technical teams.
• Demonstrable expertise in modern AI/ML technologies.

Responsibilities

• Recruit and mentor a team of Forward Deployed Engineers.
• Partner with Sales to identify key accounts for Agentic AI.
• Synthesize customer pain points and deliver to Product and Engineering.
• Guide the team in designing complex multi-agent systems.
• Create and implement systems for AI Envisioning sessions.
• Ensure the team builds capabilities validating customer investments.

Skills

Customer-facing technical experience

Leadership of technical teams

Expertise in AI/ML stack

Proficiency in Python, Go, or JS/TS

Communication to non-technical C-suite

Education

BA/BS degree or equivalent practical experience

Job description

About Dialpad

Dialpad is an AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform powered by AI that understands every conversation in real time.

More than 70,000 companies worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights.

We’re leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but also take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Role Overview

Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high‑impact, Agentic AI systems. You will be a self‑starter who thrives in ambiguity, leading from the front as the company’s most technically fluent business consultant and our customers’ most trusted AI architect.

What you’ll do

• Build & mentor: recruit and develop a high‑performing team of Forward Deployed Engineers, coaching them to develop both technical AI/ML skills and the ability to command a C‑suite boardroom.
• Strategic GTM leadership: partner with Sales leadership to identify “must‑win” accounts where Agentic AI can be a differentiator and actively participate in the sales cycle to provide technical authority and strategic deal support.
• Bridge the gap: act as the crucial link between the field and the lab, synthesizing customer pain points, integration patterns, and platform limitations and delivering them to Product and Engineering to influence the roadmap.
• Architect value: guide the team in designing complex multi‑agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.
• Innovate processes: create and implement new systems for “AI Envisioning” sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.
• Drive execution: ensure the team builds shippable capabilities that validate a customer’s investment during pre‑sales and early deployment.

Skills you’ll bring

• Basics: BA/BS degree or equivalent practical experience.
• Experience: minimum 8 years of customer‑facing technical experience (Sales Engineering, Forward Deployed Engineering, or Solutions Architecture).
• People management: at least 5 years of leading technical teams.
• Technical depth: deep, demonstrable expertise in the modern AI/ML stack—LLMs, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, or JS/TS.
• Business acumen: ability to simplify technical complexity and communicate clear ROI and trade‑offs to non‑technical C‑suite executives.
• Leadership style: high emotional intelligence with a “scrappy” mentor mindset, taking initiative and thinking creatively under tight timelines.
• Operational excellence: strong analytical skills to use data for improving team effectiveness and product vision.

Compensation

For exceptional talent based in Denver, CO, the target base salary range is $196,400 – $236,600 USD.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

Equal Employment Opportunity

Dialpad is an equal‑opportunity employer and is dedicated to creating a community of inclusion and an environment free from discrimination or harassment.