Sr. Account Executive, Enterprise

Doist; North Carolina; On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad, the AI platform for customer experience, is seeking an Enterprise Account Executive to own the full sales cycle for large opportunities in the United States. You’ll collaborate with Marketing, Sales Leadership, Sales Engineers, Legal, and Finance to close strategic deals and expand Dialpad’s footprint.

You’ll build outbound campaigns, identify champions at target accounts, manage the end-to-end process from discovery to contract, and work with cross‑functional teams to ensure product

Qualifications

• Minimum 5+ years of sales experience in a dynamic environment.
• Experience in telecommunications, contact center, or unified communications is preferred.
• Proven ability to manage and close complex deals with multiple stakeholders.
• Familiarity with SaaS sales, UCaaS or CCaaS is advantageous.

Responsibilities

• Build strategic outbound campaigns and sequences to source opportunities.
• Prospect target accounts and identify stakeholders and champions.
• Convert leads to opportunities and maintain a robust pipeline to meet quotas.
• Own end-to-end sales process including discovery, product demos, and deal validation with InfoSec and product fit.
• Lead contracting and coordinate with legal, finance, and procurement.

Skills

Sales experience

Enterprise sales

Deal closure

SaaS sales (UCaaS/CCaaS)

Job description

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As an Account Executive, Enterprise, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to take a large-sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems that affect everyone around the world. Dialpad’s Account Executive, Enterprise, will solve tangible client challenges by redefining what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad! Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process. This position reports to a Regional Vice President. Candidates must be located in the territory.

What you’ll do

• Build strategic outbound campaigns and sequencing to source your own opportunities, including calling, emailing, and texting leads to set up introductory meetings.
• Prospect into target accounts and identify stakeholders and champions.
• Convert leads to opportunities and build the pipeline needed to achieve your quarterly/annual sales quota.
• Own the end-to-end sales process, including:
• Leading discovery sessions with leads and prospects.
• Working with Sales Engineering to prepare for and deliver product demonstrations.
• Leading technical sessions to validate product viability, adherence to customer InfoSec requirements, and overall product fit for the prospective customer.
• Creating and maintaining account plans required to identify areas for opportunity across strategic global customers.
• Managing the contracting process from beginning through full contract execution and interfacing with Dialpad and customer finance, legal, and procurement personnel.
• Have weekly 1:1s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap.
• Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas.

Skills you’ll bring

• 5+ years of sales experience in an ever-changing environment.
• Transferable experience in the telecommunications, contact center, or unified communications industries.
• Experience in managing and closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS).

Why Join Dialpad

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal-opportunity employer.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.