Sales Engineer: Ductless & VRF Solutions

Carrier; Atlanta (GA); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid vacation days

Paid sick days

Paid personal leave

Paid holidays

Family and medical leave

Job summary

Carrier is seeking an Inside Sales Engineering Specialist to support sales growth, customer success, and operational excellence within the Ductless & VRF business. The role acts as a liaison between customers, distributors, sales, engineering, and product management to deliver technical sales support and drive strategic initiatives.

The successful candidate will be analytical, customer-focused, and collaborative, with experience in technical sales, business operations, and cross-functional

Qualifications

• Bachelor's degree in a technical field plus a minimum of 2 years of HVAC industry experience.
• 2+ years of combined work experience in sales operations, customer support, engineering support, supply chain, logistics and/or HVAC industry.
• 2+ years of experience with ERP, CRM, and order management systems such as Salesforce, SAP, Hybris, or similar platforms.
• 2+ years of experience with Microsoft Office, particularly Excel and PowerPoint, with the ability to analyze data and create executive-level reports and presentations.

Responsibilities

• Provide technical pre-sales support, product recommendations, quotations, equipment selection, and application guidance to customers, distributors, and sales teams.
• Review mechanical drawings and project specifications to recommend appropriate Ductless & VRF solutions.
• Partner with Product Management and Engineering to resolve technical inquiries and support product application decisions.
• Serve as a trusted product resource for internal and external stakeholders.
• Manage customer support cases and maintain accurate records within Salesforce CRM.
• Support CRM administration, KPI reporting, case management, and knowledge management initiatives.
• Develop reports, dashboards, and executive presentations to communicate business performance and key insights.
• Collaborate with Sales Operations and Market Intelligence to analyze trends and identify opportunities that improve sales effectiveness and customer experience.
• Lead or support initiatives that improve equipment selection software, business processes, and operational efficiency.
• Coordinate projects across Sales, Engineering, Product Management, Supply Chain, IT, and Operations.
• Identify opportunities to automate workflows, improve reporting, and enhance customer satisfaction through continuous improvement initiatives.

Skills

Analytical thinking

Communication skills

Organizational skills

Problem-solving

Education

Bachelor's degree in a technical field

Tools

Salesforce

SAP

Hybris

Excel

PowerPoint

Job description

Carrier is seeking an Inside Sales Engineering Specialist to support sales growth, customer success, and operational excellence within the Ductless & VRF business. The role acts as a liaison between customers, distributors, sales, engineering, and product management to deliver technical sales support and drive strategic initiatives.

The successful candidate will be analytical, customer-focused, and collaborative, with experience in technical sales, business operations, and cross-functional