Sales Engineer, Cognigy

Nice-0a1ef543; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

NiCE, a global leader in AI-first CX solutions, is seeking an experienced Senior Solutions Engineer to join the Presales team in the United States. You will lead discovery calls, craft compelling demos, and respond to RFIs/RFPs while driving proven value and revenue impact.

In this role, you’ll collaborate with Sales on complex enterprise software deals, stay ahead of AI and cloud trends, and mentor peers across teams. A strong background in CCaaS and conversational AI is essential.

Qualifications

• 7+ years in solutions engineering, pre-sales, or sales architecture
• 7+ years consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms

Responsibilities

• Lead discovery and solutioning across NiCE's Customer Service Automation portfolio, including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement
• Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience
• Respond to RFIs and RFPs with differentiated responses that go beyond checkbox compliance
• Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity
• Stay sharp on the competitive landscape by tracking market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms
• Upskill others across adjacent teams, becoming a go-to voice for AI

Skills

Solutions engineering

Pre-sales experience

Sales engagement

Storytelling & presentation

Technical discovery

Education

Bachelor's degree in related technology field

Tools

Cognigy

CCaaS platforms

APIs & Integrations

AI familiarity

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

How will you make an impact?

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.
• Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
• Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Have you got what it takes?

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples

Technical Skills

• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
• Experience with enterprise SaaS architecture, APIs, and integrations
• Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions

Business & Communication Skills

• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
• Analytically minded with excellent problem-solving, presentation, and storytelling skills
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
• Skilled at managing multiple priorities and deliverables across concurrent client engagements

Nice to Have

• Bachelor's degree in a related technology field; MBA preferred
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-fast, across every channel and in 100+ languages.

Requisition ID: 11894

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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