Product Owner

Nice-0a1ef543; Atlanta (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

NiCE is seeking a Product Owner for the Automated Insights Innovation prototype. You will lead definition, planning, releases and enhancements while building features from prototypes and maintaining AI-generated code.

You will connect analytics outputs to application workflows and partner with Research, Design, Engineering and Services to ensure a successful transition to production. The ideal candidate brings hands-on technical skills in Python, GenAI tooling, REST/Webhooks, and data

Qualifications

• Bachelor's degree or equivalent practical experience in CS/EE/IS/Analytics or related field.
• 3+ years in product ownership, management, or hands-on development (multiple release cycles).
• Defined roadmap priorities with incomplete information.
• Hands-on GenAI coding tools such as Claude Code.
• Experience building data visualizations or dashboards.
• Experience with REST APIs, authentication, webhooks, and connectors.
• Working knowledge of Python to read analytics code and interpret data science outputs.
• Working knowledge of Git and CI/CD practices.
• Ability to take ownership of code you did not write.
• Familiarity with rapid prototyping tools/practices.
• Experience partnering cross-functional to production.

Responsibilities

• Own the Automated Insights prototype across definition, planning, release, enhancements and maintenance.
• Define and maintain a focused roadmap under product leadership.
• Build new features and modules from prototypes and specifications.
• Maintain, refactor and improve AI-generated code.
• Build data visualizations and dashboard-style interfaces from designs.
• Develop and manage API, webhook and connector integrations.
• Connect Python-based analytics outputs to application workflows.
• Support prototype capabilities as they transition into production with cross-functional teams.
• Document functionality, dependencies, limitations and technical considerations for receiving teams.
• Support customer-facing demonstrations and rapid issue resolution.
• Capture feedback to inform prioritization.
• Support scaling, performance, reliability, version control and CI/CD.

Skills

Product ownership

Roadmap prioritization

Hands-on development

Data visualization

REST APIs

Python

Git

CI/CD

Communication

Cross-functional collaboration

Problem solving

Adaptability

Education

Bachelor's degree or equivalent practical experience in CS/EE/IS/Analytics

Equivalent practical experience in hands-on product/software development

Tools

Claude Code

Git

CI/CD pipelines

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

Product Owner - Automated Insights Innovation

Primary Purpose

As a Product Owner, you will support the ongoing development and enhancement of the Automated Insights prototype application across its lifecycle. You will help identify and build use cases that turn insights into measurable operational improvements, creating capabilities for customer demonstrations and future integration into NiCE production products.

This is a hands-on product role. You will define and maintain a focused roadmap under the direction of product leadership while also building the application. This includes front-end development, API and connector integrations, maintaining and refactoring existing and AI-generated code, and connecting analytics outputs to application workflows.

You will also serve as a central resource as prototype capabilities move toward production, partnering with Research, Product, Services, Design, Engineering, and other teams to ensure successful transition and avoid rediscovery. Customer and field feedback will help inform roadmap and prioritization decisions.

The ideal candidate combines product judgment with hands-on technical skills. They are comfortable with ambiguity, energized by AI-assisted development, able to prioritize with incomplete information, and comfortable working across technical and business teams.

Primary Functions/Responsibilities

Own the Automated Insights prototype across definition, planning, release, enhancements, and maintenance.

Define and maintain a focused roadmap and prioritize functionality under product leadership.

Build new features and application modules from prototypes and specifications.

Maintain, refactor, and improve existing and AI-generated code.

Build data visualizations and dashboard-style interfaces from designs.

Develop and manage API, webhook, and connector integrations.

Connect Python-based analytics outputs to application workflows.

Support prototype capabilities as they transition into production, partnering with cross-functional teams.

Document functionality, dependencies, limitations, and technical considerations for receiving teams.

Support customer-facing demonstrations, troubleshooting, and rapid issue resolution.

Capture feedback from customers, field teams, and product teams to inform prioritization.

Support application scalability, performance, reliability, version control, and CI/CD practices.

Support other innovation projects, prototypes, solutions, and deployments as needed.

Required Education

Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Intelligence/Analytics, or a related field.

Equivalent practical experience in a hands-on product or software development role may be considered in place of a degree.

Required Experience/Skills

3+ years of combined experience in product ownership, product management, or hands-on application development, including ownership through multiple release cycles.

Experience defining and prioritizing a roadmap and making trade-off decisions with incomplete information.

Hands-on experience with GenAI coding tools such as Claude Code or similar.

Experience building data visualizations or dashboard-style interfaces.

Experience with REST APIs, authentication, webhooks, and connector integrations.

Working knowledge of Python sufficient to read analytics code and interpret data science outputs.

Working knowledge of Git and CI/CD practices.

Ability to take ownership of and improve code they did not originally write.

Familiarity with rapid prototyping tools and practices.

Experience partnering cross-functional to move concepts into production.

Strong written and verbal communication and presentation skills.

Ability to work independently, manage competing priorities, and adapt to a changing environment.

Preferred Experience

Experience moving prototypes or proof-of-concepts into production.

Experience with Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS platforms.

Exposure to conversational AI, chatbots, or outbound engagement platforms such as Cognigy, Verse, or similar.

Experience supporting customer demonstrations, pilots, or proof-of-concept work.

This job description is not intended to be all-inclusive. Employees may perform other reasonable related duties as assigned. NiCE reserves the right to revise or change job duties as business needs arise.

Note: Local residents preferred.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.