Sales Engineer

KDDI America; Torrance (CA); On-site; USD 80,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Basic Life Insurance and AD&D

Short-Term and Long-Term Disability

Flexible Spending Account (FSA)

401(k) with company match

PTO and paid holidays

Tuition Reimbursement

Employee Assistance Program

Wellbeing Solutions Program

Job summary

KDDI America in Torrance, CA, is seeking a results-oriented sales professional with a background in system integration and project management. You will engage with customers to understand needs, present solutions from our portfolio, and manage contracts from proposal to deployment.

Key duties include coordinating with internal engineering and external partners, negotiating terms, and maintaining strong customer relationships while contributing to market expansion in a B2B environment.

Qualifications

• Minimum 5 years of experience in Sales, Sales Engineering or Project Management with direct customer interaction.
• Experience in B2B market and in System Integration and/or Project Management.
• Strong project management skills and proactive communication with customers.

Responsibilities

• Consult with customers to discuss needs and explain how products/services meet them.
• Coordinate with internal engineering and external partners to implement solutions.
• Prepare solutions/presentations and negotiate terms of sales or service agreements.
• Maintain customer relationships and monitor project schedules.

Skills

B2B sales experience

System integration

Project management

Effective communication

Solution selling

Team collaboration

Issue investigation

Job description

Job Summary

Before Contract:

• Regularly contact/visit new and existing customers to discuss their needs/issues and explain how these needs/issues could be met by specific products and services.
• Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project Management.
• Have meetings with our business partners, such as an application vendor, network/server vendor, or security vendor, to solve customer’s needs/issues.
• Prepare solutions and presentations for purpose of presenting and explaining our products or services.
• Emphasize product or service features based on an analysis of the customer’s needs/issues.
• Give presentation and demonstration regarding our products or services to our customers directly in order to get our customers to understand our values.
• Negotiate prices, terms of sales and/or service agreements.

After Contract:

• Prepare sales documents to complete contract.
• Coordinate projects for implementing application system/network infrastructure while working with our internal engineering team and external business partners.
• Monitor and manage project schedules working with our internal engineering team and external business partners.
• Assist in troubleshooting customer system issues working with our internal engineering teams and external business partners.
• Maintain good relationships with customers and our business partners.

Essential Functions:

• Collaboration skills with colleagues, customers, and business partners.
• Strong will to improve his/her skills, experience new challenges and contribute to customer’s and society.

Business Skills:

• Experience in B to B market as Sales.
• Experience in System Integration and/or Project Management.
• Good project management skills.
• Ability to communicate effectively and proactively with customers.
• Identify customers' business challenges and propose effective solutions based on our portfolio services.
• Work effectively in a team-oriented environment.
• Research system issues collaborating with other departments and resolve it.

Preferred Experience:

• Marketing experience, including the development of sales strategies.
• Project Manager experience, including communicating with all stakeholders to complete projects.
• More than 5 years of experience as a Sales representative and/or Sales Engineer and/or Project Manager, with direct customer-facing experience in identifying customer needs and business challenges.

Nature/type of contacts this position requires:

Within : Sales Support team, Engineer team, Application Engineer team, Procurement team

Outside : Customers and Business Partners who provide their solution with us to solve customer’s business issues with us.

Other:

• Maintain customer records using automated systems.
• Have a meeting with a supervisor in a timely manner to report daily sales activities.
• Research and investigate with colleagues to find new markets and new customers.

Language Requirements:

Japanese (Business Proficiency), English (Business Proficiency)

Salary: $80,000 per year

Benefits

• Medical, Dental and Vision Coverage
• Basic Life Insurance and AD&D
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at https://us.kddi.com/privacypolicy/.