Sales Engineer

KDDI America, Inc.; Torrance (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

KDDI America, Inc. in Torrance, CA is seeking a sales professional to regularly contact/visit customers, discuss needs, and explain how our products and services meet them. You will coordinate with vendors and prepare solutions and presentations to demonstrate value.

Ideal candidates have 5+ years in Sales/Engineering/PM with direct customer interaction, strong collaboration, and project management skills. Proficiency in Japanese and English is required for business.

Qualifications

• Experience in B to B market as Sales.
• Experience in System Integration and/or Project Management.
• Good project management skills.
• Ability to communicate effectively and proactively with customers.
• Identify customers' business challenges and propose effective solutions based on our portfolio services.
• Work effectively in a team-oriented environment.
• Research system issues collaborating with other departments and resolve it.

Responsibilities

• Prepare sales documents to complete contract.
• Coordinate projects for implementing application system/network infrastructure while working with our internal engineering team and external business partners.
• Monitor and manage project schedules working with our internal engineering team and external business partners.
• Assist in troubleshooting customer system issues working with our internal engineering teams and external business partners.
• Maintain good relationships with customers and our business partners.

Skills

Sales experience

Project management

System integration

Client communication

Team collaboration

Market research

Job description

• Regularly contact/visit new and existing customers to discuss their needs/issues and explain how these needs/issues could be met by specific products and services.
• Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project Management.
• Have meetings with our business partners, such as an application vendor, network/server vendor, or security vendor, to solve customer’s needs/issues.
• Prepare solutions and presentations for purpose of presenting and explaining our products or services.
• Emphasize product or service features based on an analysis of the customer’s needs/issues.
• Give presentation and demonstration regarding our products or services to our customers directly in order to get our customers to understand our values.
• Negotiate prices, terms of sales and/or service agreements.

Job Summary

• Regularly contact/visit new and existing customers to discuss their needs/issues and explain how these needs/issues could be met by specific products and services.
• Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project Management.
• Have meetings with our business partners, such as an application vendor, network/server vendor, or security vendor, to solve customer’s needs/issues.
• Prepare solutions and presentations for purpose of presenting and explaining our products or services.
• Emphasize product or service features based on an analysis of the customer’s needs/issues.
• Give presentation and demonstration regarding our products or services to our customers directly in order to get our customers to understand our values.
• Negotiate prices, terms of sales and/or service agreements.

After Contract

• Prepare sales documents to complete contract.
• Coordinate projects for implementing application system/network infrastructure while working with our internal engineering team and external business partners.
• Monitor and manage project schedules working with our internal engineering team and external business partners.
• Assist in troubleshooting customer system issues working with our internal engineering teams and external business partners.
• Maintain good relationships with customers and our business partners.

Essential Functions

• Collaboration skills with colleagues, customers, and business partners.
• Strong will to improve his/her skills, experience new challenges and contribute to customer’s and society.

Business Skills

• Experience in B to B market as Sales.
• Experience in System Integration and/or Project Management.
• Good project management skills.
• Ability to communicate effectively and proactively with customers.
• Identify customers' business challenges and propose effective solutions based on our portfolio services.
• Work effectively in a team-oriented environment.
• Research system issues collaborating with other departments and resolve it.

Preferred Experience

• Marketing experience, including the development of sales strategies.
• Project Manager experience, including communicating with all stakeholders to complete projects.
• More than 5 years of experience as a Sales representative and/or Sales Engineer and/or Project Manager, with direct customer-facing experience in identifying customer needs and business challenges.

Nature/type Of Contacts This Position Requires

Within : Sales Support team, Engineer team, Application Engineer team, Procurement team. Outside : Customers and Business Partners who provide their solution with us to solve customer’s business issues with us.

Other

• Maintain customer records using automated systems.
• Have a meeting with a supervisor in a timely manner to report daily sales activities.
• Research and investigate with colleagues to find new markets and new customers.

Language Requirements

• Japanese (Business Proficiency), English (Business Proficiency)

Salary: $80,000 per year