Sales Engineer

KDDI America, Inc.; Livonia (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in Michigan is looking for a Project Manager to improve customer relations and deliver IT-related solutions. The ideal candidate will work directly with clients, managing projects and coordinating with internal teams. Responsibilities include creating strategies, negotiating contracts, and troubleshooting systems. Strong skills in collaboration and communication are essential, along with experience in system integration or project management. Competitive compensation and opportunities for growth are offered.

Qualifications

• Experience working as a System Integration or Project Manager.
• Ability to handle IT related solutions effectively.
• Proven experience in creating marketing strategies.

Responsibilities

• Contact and visit customers to discuss their needs.
• Create strategies to address customer issues.
• Coordinate projects with internal and external teams.
• Negotiate prices and service agreements.
• Troubleshoot customer systems as needed.

Skills

System Integration experience

Project Management skills

Customer communication

Team collaboration

Tools

Office Suite (Word, Excel, PowerPoint)

Networking (Router, Server, Security, Cloud)

Programming languages (C, Java, R, Python)

Job description

Business Skills

• Work experience for System Integration or Project Manager.
• Ability to
• Handle IT related solutions.
• Communicate directly/positively with customers.
• Find out customers’ business issues and create solutions.
• Work in a team-oriented.

IT Skills

• Office Suite Software (Word, Excel, PowerPoint).
• Network (Router, Server, Security, Cloud etc.) or Programming (C, Java, R, Python etc.).

Preferred Experience

• Project Manager Experience: Communicating all stakeholders directory to complete projects.
• Marketing Experience: Creating marketing strategies.

Job Description

Before Contract

• Regularly contact / visit new and existing customers to discuss their needs/issues and to explain how KDDI America solve them.
• Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project manager.
• Have meetings with our business partner like an application vendor, network/server vendor, security vendor to find out the best solution for customers.
• Prepare solutions and presentations to emphasize product or service features based on an analysis of the customer’s needs/issues.
• Give presentation and demonstration regarding our products or services to our customers directly to get our customer’s to be understood our values.
• Negotiate prices, terms of sales and/or service agreements.

After Contract

• Prepare sales documents to complete contract.
• Coordinate projects for implementing application system / network infrastructure working with internal engineering team and external business partners.
• Keep implementation schedule working with working with internal engineering team and external business partners.
• Troubleshoot regarding our customer’s system working with internal engineering team and external business partners.
• Maintain good relationships with customers and our business partners.

Other

• Maintain customer records, using automated systems.
• Have a meeting with a supervisor in a timely manner to report daily sales activities.
• Make research and investigation with colleagues to find new markets and new customers.

Essential Functions

• Collaboration skills with colleagues, business partners and our customers.
• Strong will to improve your skills, try new challenges and contribute to expanding customer’s business.