Sales Engineer

Thermon; Salt Lake City (UT); On-site; USD 65,000 - 95,000; Full time

Job summary

Thermon in Salt Lake City, UT seeks a Sales Engineer (inside sales) to drive orders and support customers with product solutions, pricing, and delivery timelines. You will work with external sales and reps to prepare quotes and help grow key accounts.

The role requires at least three years in industrial order management or business development, strong English communication, and the ability to learn technical concepts quickly. This on-site position reports to the Manager, Sales.

Qualifications

• Post-secondary technical diploma or degree.
• Three or more years of industrial order management or customer service experience in a tech environment.
• Three years of telephone sales or business development sales experience.
• Experience quoting and handling orders for engineered product solutions is a plus.

Responsibilities

• Respond to customer inquiries and determine client needs for solutions, pricing, and delivery dates.
• Provide quotation support and collaborate with external sales to cover Thermon’s product spectrum.
• Assist in identifying opportunities for the external sales team to manage.
• Engage in prospecting initiatives for potential customers as directed by marketing or sales.
• Prospect for other applications in new and existing client bases.
• Maintain CRM logs and track outcomes and follow-ups.
• Provide customers with product information and technical support as required.
• Support other tasks assigned by management.

Skills

High-volume work

Prioritization

Technical concepts

Quotation and pricing

Customer service

English communication

Education

Post-secondary technical diploma or degree

Tools

Microsoft Dynamics AX

CRM systems

MS Office (Outlook, Word, Excel)

Job description

Overview

The Sales Engineer (inside sales) interacts directly with our customers, driving sales, providing sales support and customer service. While providing excellent service and building the business with existing accounts and seeking new opportunities, this role contributes to the sales team by meeting or exceeding monthly sales targets while increasing profitability and providing professional sales assistance and customer service.

Job Title: Sales Engineer

Location: Salt Lake City, Utah

Reports to: Manager, Sales

Key Responsibilities And Accountabilities

• Respond to customer inquiries and determine the full scope of client needs regarding product solutions, pricing, and potential delivery dates.
• Collaborate with external sales and commissioned representatives to provide quotation support across Thermon’s product spectrum.
• Assist in identifying opportunities for the external sales team to manage.
• Engage in prospecting initiatives for a potential customer list as provided by marketing or external sales.
• Prospect for other potential applications in both new and existing client bases.
• Participate in lead generation strategies and follow‑up activities.
• Evaluate current quote conversion rates and incoming order dates to devise and execute win‑back strategies.
• Maintain a log of customers contacted – CRM, outcomes of each interaction, and issues that need to be flagged for follow‑up.
• Provide customers with product information and technical support where required.
• Other tasks assigned by management.

Qualifications

• Post‑secondary technical diploma or degree; and/or
• Three or more years of related experience in the industry – successful industrial order management or customer service experience in a technologically advanced environment, or a suitable background in industrial engineering, project management, or operations.
• Minimum of three years of work experience in telephone sales or business development sales.
• Microsoft Dynamics AX experience is considered an asset.
• Work experience quoting and handling orders for engineered product solutions is a plus.

Key Characteristics, Competencies, And Skills

• Able to perform in a high‑volume, results‑focused work environment.
• Able to prioritize workload and handle multiple tasks simultaneously.
• Able to quickly learn technical concepts and product applications.
• Able to understand the customer’s application and provide solutions and quotations that meet the customer’s requirements.
• Able to use Microsoft Windows 7, Outlook, Word, and Excel.
• Able to work effectively with minimal direct supervision (i.e., self‑motivated).
• Working knowledge of mechanical, electrical, and heat transfer concepts.
• Knowledge of ISO quality systems.
• Superior analytical problem‑solving skills.
• Superior attention to detail and quality.
• Superior interpersonal skills.
• Superior verbal and written English communication skills.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.