Sales Engineer

Revmo; Phoenix (AZ); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Revmo in the United States is seeking a technical seller with depth in voice AI and telephony to turn complex use cases into real solutions. You will partner with our sales leaders from discovery to signed contracts, onboard each customer, and ensure live deployments meet promises.

You'll build tailored demos, run pilots with clear success criteria, and lead security reviews with enterprise buyers, while aligning product feedback with partnerships and customers.

Formación

• 3+ years as a sales engineer, solutions engineer or solutions architect at a B2B technology company.
• Hands-on voice AI experience: building, deploying or selling voice agents, conversational AI or speech technology.
• Strong telephony and contact-center knowledge: SIP, carriers, call forwarding and number porting, SMS, IVR and CCaaS.
• Experience scoping integrations with CRMs and other business systems through APIs and webhooks.
• Experience onboarding customers onto a software platform, from kickoff to go-live.
• Experience leading security and IT reviews with enterprise buyers.
• A strong presenter who can explain technical detail to executives and engineers alike.

Responsabilidades

• Map the buyer's call flows, contact-center stack, telephony and systems of record, and scope integrations with CRMs, reservations, ordering, POS and ticketing.
• Build tailored demos on a prospect's own use cases, turn around RFP demos fast (often in 24 hours), and keep our demo library and demo lines current.
• Set up listen-in agents that show prospects their missed calls and lost revenue, then run pilots with clear success criteria.
• Lead security questionnaires and IT reviews on architecture, data handling and compliance.
• Own each customer after close: configure agents across every location, run the telephony cutover (forwarding or porting, transfer numbers, SMS testing), set up integrations and stay through go-live.
• Review live-call transcripts, fix prompts where agents miss policy or frustrate callers, and handle agent changes escalated from support.
• Enable service provider partners, and bring field feedback on features, integrations and competitors to product.
• Set priorities for the sales engineering team, and write the runbooks, templates and docs that let it scale

Conocimientos

Sales engineering

Voice AI

Telephony & CCaaS

APIs & integrations

Customer onboarding

Descripción del empleo

We're looking for a technical seller who has built, deployed or sold voice AI and can make it real for buyers. You'll partner with our sales leaders from first discovery to signed contract, then onboard each customer yourself and make sure they go live on what we promised. You'll need real depth in both telephony and AI.

Responsibilities

• Map the buyer's call flows, contact-center stack, telephony and systems of record, and scope integrations with CRMs, reservations, ordering, POS and ticketing.
• Build tailored demos on a prospect's own use cases, turn around RFP demos fast (often in 24 hours), and keep our demo library and demo lines current.
• Set up listen-in agents that show prospects their missed calls and lost revenue, then run pilots with clear success criteria.
• Lead security questionnaires and IT reviews on architecture, data handling and compliance.
• Own each customer after close: configure agents across every location, run the telephony cutover (forwarding or porting, transfer numbers, SMS testing), set up integrations and stay through go-live.
• Review live-call transcripts, fix prompts where agents miss policy or frustrate callers, and handle agent changes escalated from support.
• Enable service provider partners, and bring field feedback on features, integrations and competitors to product.
• Set priorities for the sales engineering team, and write the runbooks, templates and docs that let it scale

Qualifications

• 3+ years as a sales engineer, solutions engineer or solutions architect at a B2B technology company.
• Hands-on voice AI experience: building, deploying or selling voice agents, conversational AI or speech technology (for example LLM-based voice agents, speech-to-text and text-to-speech, or AI-powered IVR).
• Strong telephony and contact-center knowledge: SIP, carriers, call forwarding and number porting, SMS, IVR and CCaaS.
• Experience scoping integrations with CRMs and other business systems through APIs and webhooks.
• Experience onboarding customers onto a software platform, from kickoff and configuration through go-live.
• Experience leading security and IT reviews with enterprise buyers.
• A strong presenter who can explain technical detail to executives and engineers alike.

Nice to Have

• Experience at a voice AI, conversational AI or CCaaS company.
• Experience supporting telecom or service provider partnerships.
• Scripting or prompt-design skills for building agent flows and demos.
• Experience selling into restaurants, automotive, healthcare, retail or other multi-location businesses.