Sales Engineer

HYDAC International; Bethlehem (Northampton County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits (medical/dental

Vision

401(k) with company match

Paid holidays

PTO

FSA account

Short-term disability

Life insurance

Pet insurance

Job summary

HYDAC International is seeking a Sales Engineer for our Bethlehem, PA region to provide technical support and assist with pricing, product availability and quotes. You will work with distributors, OEMs and HYDAC sales teams onsite, translating technical specifications into customer solutions.

You will build strong customer relationships, understand fluid power and mechatronics products, and coordinate with Product Divisions and SAP to respond to inquiries and expedite deliveries.

Qualifications

• Must understand and communicate technical specifications from catalogs or specification sheets.
• Ability to develop and foster customer relationships across distributors, OEMs and internal teams.
• Willingness to travel and work onsite in Bethlehem, PA.

Responsibilities

• Provide technical support (application and product), pricing and product availability to assigned region.
• Assist customers with product selection, configuration and applications.
• Coordinate with Product Division to answer technical questions and support quotes and delivery.
• Communicate product features and differentiators between HYDAC products.
• Collaborate with Customer Service to resolve lead times and selection issues.
• Support house accounts and regional sales efforts through targeted outreach.

Skills

Technical knowledge

Technical specification communication

Customer relationship building

Cross-functional collaboration

Written & verbal communication

Organization

Travel willingness

Internet & office software

SAP experience

Education

Associate or Bachelor's degree

Education in fluid power/mechanical/mechatronics

Tools

SAP

Job description

Description

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require.

The Sales Engineer is responsible for providing technical support (application and product), pricing and product availability to assigned region including distributors, OEM’s and the HYDAC sales team. This is an onsite position in Bethlehem, PA.

You will make an impact in this role by:

Tasks:

• Select HYDAC product via crossing over competitive products to HYDAC
• Determine similar products, when selected product is not available - product conversions (what product can be used instead that have more readily available)
• Assist customers with product selection/ configuration
• Assist customers with applications utilizing our products
• Answer product specification questions via spec sheet, catalog, or working with Product Division
• Communication product features and differentiation between products
• Work with Technical Support with the Product Divisions to answer technical questions, select products, etc. when necessary
• Work closely with Customer Service to assist customers with lead-time and product selection issues
• Assist with quote development for HYDAC sales team
• Communicate price and delivery when needed
• Assist in expediting and relay delivery status when needed
• Follow up and monitor leads distributed within region to Distribution or HYDAC sales
• Assist in supporting House Accounts within region (making virtual calls to customers)
• Assist in target marketing and sales efforts by making phone calls to targeted markets and customers
• Potentially visit customers or distributors for training or technical assistance

Requirements

To be considered for the Sales Engineer role, you must have the following minimum qualifications:

Skills and Attributes:

• Technical capability to understand and recommend product
• Ability to understand and communicate technical specification from catalog or specification sheet
• Ability to develop and foster customer relationships
• Strong interpersonal skills including the ability to develop cross-functional relationships
• Strong written and verbal communication skills including writing business correspondence
• Strong organizational skills
• Willingness to travel when needed
• Ability to use the Internet, Project Management software, spreadsheets and word processing software
• Ability to work in SAP
• Ability to work independently to set daily priorities and workload

Experience And Education:

• Associate or Bachelor's degree preferred
• Experience or education in fluid power, mechanical engineering, or mechatronics
• Technical support experience preferred

HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.