Technical Inside Sales Specialist - Entry Level

HYDAC International; Bethlehem (Northampton County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401k matching

Paid time off

Job summary

HYDAC International is seeking a Technical Inside Sales Specialist to provide technical support, pricing and product availability for the Bethlehem region. This onsite role collaborates with distributors, OEMs and HYDAC sales teams.

The ideal candidate understands fluid power/mechatronics, can interpret catalog specs, and helps with quotes and product configuration to ensure timely delivery.

Qualifications

• Associate or Bachelor’s degree preferred, in a technical field.
• Experience or education in fluid power, mechanical engineering, or mechatronics.
• Technical support experience is preferred.

Responsibilities

• Provide technical support (application and product), pricing and product availability to assigned region.
• Assist customers with product selection/configuration and with quotes.
• Communicate product features and assist with lead times and delivery status.
• Collaborate with Product Division and Customer Service to resolve technical questions.

Skills

Technical knowledge

Customer relationships

Communication skills

SAP experience

Travel willingness

Independent work

Education

Associate or Bachelor's degree

Tools

SAP

Job description

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require.

The Technical Inside Sales Specialist is responsible for providing technical support (application and product), pricing and product availability to assigned region including distributors, OEM’s and the HYDAC sales team. This is an onsite position in Bethlehem, PA.

You will make an impact in this role by:

Tasks:

• Select HYDAC product via crossing over competitive products to HYDAC
• Determine similar products, when selected product is not available - product conversions (what product can be used instead that have more readily available)
• Assist customers with product selection/ configuration
• Assist customers with applications utilizing our products
• Answer product specification questions via spec sheet, catalog, or working with Product Division
• Communication product features and differentiation between products
• Work with Technical Support with the Product Divisions to answer technical questions, select products, etc. when necessary
• Work closely with Customer Service to assist customers with lead-time and product selection issues
• Assist with quote development for HYDAC sales team
• Communicate price and delivery when needed
• Assist in expediting and relay delivery status when needed
• Follow up and monitor leads distributed within region to Distribution or HYDAC sales
• Assist in supporting House Accounts within region (making virtual calls to customers)
• Assist in target marketing and sales efforts by making phone calls to targeted markets and customers
• Potentially visit customers or distributors for training or technical assistance

Requirements

To be considered for the Technical Inside Sales Specialist role, you must have the following minimum qualifications:

Skills and Attributes

• Technical capability to understand and recommend product
• Ability to understand and communicate technical specification from catalog or specification sheet
• Ability to develop and foster customer relationships
• Strong interpersonal skills including the ability to develop cross-functional relationships
• Strong written and verbal communication skills including writing business correspondence
• Strong organizational skills
• Willingness to travel when needed
• Ability to use the Internet, Project Management software, spreadsheets and word processing software
• Ability to work in SAP
• Ability to work independently to set daily priorities and workload

Experience And Education

• Associate or Bachelor's degree preferred
• Experience or education in fluid power, mechanical engineering, or mechatronics
• Technical support experience preferred

HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.