Sales Enablement & Account Implementation Lead

Habitat For Humanity Of Durham; Durham (NC); Hybrid; USD 144,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and support

401(k) match

Job summary

Blue Cross NC in Durham, NC is seeking a Senior Manager, Account Implementation and Sales Effectiveness to lead the operational strategy for account implementation, RFP, and sales support. You will oversee standard and custom group implementations, and guide a proposal support unit to deliver accurate and timely responses.

The role requires strong leadership, cross-functional collaboration, and a track record in operational excellence within health care or insurance environments.

Qualifications

• Bachelor's degree required; 8+ years in operations, sales operations, or related fields.
• Experience leading teams and driving cross-functional initiatives.
• Ability to influence stakeholders and drive organizational change.

Responsibilities

• Lead account implementation operations for all new and renewing group business, ensuring accuracy, timeliness, and service excellence.
• Oversee proposal support operations, including intake, prioritization, development, quality review, and delivery of proposal responses.
• Develop and execute operational strategies that improve implementation outcomes, proposal effectiveness, and overall sales support capabilities.
• Partner with sales leadership to identify and implement initiatives that enhance sales productivity, efficiency, and effectiveness.
• Establish and manage performance metrics, reporting frameworks, and governance processes to measure operational and business outcomes.
• Drive continuous improvement initiatives focused on process optimization, automation, scalability, and customer experience.
• Lead cross-functional initiatives that support business growth, operational readiness, and strategic organizational objectives.
• Ensure compliance with applicable regulatory requirements, contractual obligations, and enterprise policies.
• Manage operational risk, issue resolution, and escalation processes across implementation and proposal functions.
• Develop resource plans, staffing models, and budget recommendations to support changing business demands.
• Mentor, coach, and develop leaders and team members while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Serve as a strategic advisor and operational partner to sales leadership and key enterprise stakeholders.

Skills

Analytical skills

Problem solving

Communication

Leadership

Education

Bachelor's degree

Tools

Salesforce

Job description

Blue Cross NC in Durham, NC is seeking a Senior Manager, Account Implementation and Sales Effectiveness to lead the operational strategy for account implementation, RFP, and sales support. You will oversee standard and custom group implementations, and guide a proposal support unit to deliver accurate and timely responses.

The role requires strong leadership, cross-functional collaboration, and a track record in operational excellence within health care or insurance environments.