Sales-Driven Customer Service Specialist

Shur-Co; South Haven (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Shur-Co in South Haven, MI is seeking a Customer Service Representative to handle outbound and inbound calls, take orders by phone or fax, and enter them into the system while representing the company professionally.

You will use Microsoft Office, maintain accurate records, and collaborate with production, sales, and shipping teams to ensure timely delivery. A high school diploma or GED and 1 year of phone sales experience are preferred.

Qualifications

• Excellent verbal and written communication required.
• Proficient with Microsoft Office and basic office software.
• Ability to interact professionally with customers, vendors, and internal teams.
• Detail-oriented with accurate documentation and records management.
• Comfortable in a fast-paced environment.

Responsibilities

• Perform outbound and inbound telephone selling and marketing calls.
• Take orders by phone or fax and enter them into the computer.
• Interface with customers and prospects and sell products based on needs.
• Inform customers of pricing, delivery dates, and order status.
• Coordinate with production, sales, and shipping to expedite orders.

Skills

Verbal communication

Written communication

Detail-oriented

Interpersonal skills

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Shur-Co in South Haven, MI is seeking a Customer Service Representative to handle outbound and inbound calls, take orders by phone or fax, and enter them into the system while representing the company professionally.

You will use Microsoft Office, maintain accurate records, and collaborate with production, sales, and shipping teams to ensure timely delivery. A high school diploma or GED and 1 year of phone sales experience are preferred.