Customer Service & Sales Specialist

SHUR-CO LLC; Yankton (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Shurco seeks a Customer Service Representative in Yankton, SD to perform outbound and inbound telephone selling, take orders by phone or fax, and enter orders into the system. You will represent the company professionally and assist customers with product information, pricing, and delivery estimates.

The role emphasizes strong communication, accuracy, and teamwork in a fast-paced office environment. Prior phone sales and computer skills are preferred, with on-site work in Yankton.

Qualifications

• High school diploma or GED; and one year’s experience in phone sales or equivalent is preferred.
• Must also possess computer experience.
• Administrative, or customer service experience is a plus.
• Proficient with Microsoft Office (Word, Excel, Outlook) and basic office software.

Responsibilities

• Perform telephone selling presentations as trained.
• Interface with customers and prospects and sell products based on needs established with customers.
• Able to have free-flowing discussions with customers, dealers and prospects.
• Master product knowledge and apply it to customers’ questions and needs.
• Use knowledge about product and its applications to upsell current customers and sell new customers.
• Inform customers of unit prices, shipping dates, and delays; provide needed information.
• Complete order documentation with accuracy and attention to detail.
• Take ownership of customer orders and follow through to delivery.
• Route orders to departments for filling and follow up as needed.
• Refer to engineering for design needs when necessary.
• Estimate delivery dates based on production schedules.
• Handle complaints and coordinate with designated departments for resolution.
• Enter information into system and follow up on returns.
• Cover regional trade shows when assigned.
• Maintain a positive team atmosphere and dependable attendance.

Skills

Verbal communication

Written communication

Microsoft Office

Customer service

Attention to detail

Fast-paced environment

Education

High school diploma or GED

Phone sales experience

Computer experience

Administrative or customer service experience

Tools

Word

Excel

Outlook

Job description

Shurco seeks a Customer Service Representative in Yankton, SD to perform outbound and inbound telephone selling, take orders by phone or fax, and enter orders into the system. You will represent the company professionally and assist customers with product information, pricing, and delivery estimates.

The role emphasizes strong communication, accuracy, and teamwork in a fast-paced office environment. Prior phone sales and computer skills are preferred, with on-site work in Yankton.