Associate Solutions Engineer - Mixed Industries (West)

Talkdesk; United States; Remote; USD 124,000 - 164,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is hiring an Associate Solutions Engineer - Mixed Industries (West). This remote US role supports the Solutions Engineering team in helping customers understand how Talkdesk solutions can improve customer experience, modernize contact centers, and accelerate business outcomes.

You will work with AE, CS, Product, and AI engineering teams to build demonstrations and tailored use cases. The ideal candidate is curious, coachable, customer-focused, and eager to grow into a trusted technical

Qualifications

• Bachelor's degree in a technical, business, data, communications, or related field; AI experience is strongly preferred.
• Interest in technology, customer experience, SaaS, AI, cloud software, contact centers or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication for different audiences.
• Curiosity, coachability, initiative, and willingness to learn; a go-getter attitude.

Responsibilities

• Partner with Solutions Engineers and Account Executives to support discovery, demonstrations, and technical sales activities.
• Learn customer challenges, contact center operations, environments, and transformation goals.
• Help prepare and deliver product demonstrations showing Talkdesk solutions and outcomes.
• Support creation of customer demos, use cases, presentations, and technical docs.
• Document customer requirements, objectives, technical considerations, integration needs, risks, and next steps.
• Develop foundational knowledge of Talkdesk solutions, AI Platform, cloud technology, workflows, reporting, integrations, and automation.
• Collaborate with multiple teams to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demos, AI workshops, and enablement sessions.
• Build confidence in explaining technical concepts in a business-oriented way.
• Support competitive positioning and internal enablement through content and assets.

Skills

Strong communication

Curiosity

Coachability

Problem-solving

Team collaboration

Education

Bachelor’s degree in technical, business, data, communications, or related field

Tools

Salesforce

Zendesk

ServiceNow

Amazon Connect

Genesys

NICE

Five9

Job description

Associate Solutions Engineer - Mixed Industries (West)

Remote - United States

Role Overview

The Associate Solutions Engineer is an early-career technical sales role designed for individuals who are passionate about technology, particularly AI, customer problem-solving, consultative selling, and customer experience transformation.

The Solutions Engineering organization serves as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. Our mission is to bridge customer business challenges with transformative technology solutions that drive measurable outcomes and help Talkdesk fulfill its mission to rid the world of bad customer experiences.

As an Associate Solutions Engineer, you will support the Solutions Engineering team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. You will work closely with experienced Solutions Engineers, Account Executives, Customer Success, Product Management, Engineering, Marketing, Value Advisory, Enterprise Architecture, AI Solutions Engineering, Partner Engineering, Proposal Management, and Demo Engineering.

This is a developmental role for high-potential early talent who are eager to build expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling. The ideal candidate is curious, coachable, customer-focused, technically minded, and excited to grow into a trusted technical advisor.

Key Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
• Support the creation of customer demos,
• customer-specific use cases, presentations, follow-up materials, and technical documentation.
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation.
• Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.
• Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
• Support competitive positioning by learning how to differentiate Talkdesk solutions in the market.
• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
• Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
• Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
• Travel to customer meetings, internal events, and team sessions as needed.

Required Qualifications

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• High level of curiosity, coachability, initiative, and willingness to learn. A go- getter attitude is a must.
• Strong problem-solving skills and the ability to connect customer needs to potential solutions.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
• Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Preferred Qualifications

• Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.
• Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.
• Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.
• Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.
• Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.

Pay Range (OTE): $124,000 to $164,000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Answering "Yes" does not automatically disqualify your candidacy.

Guided by our core values of Trust and Transparency and Courageous Innovation, we use BrightHire to record and transcribe interviews. This allows our team to focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.

Where AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Talkdesk’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

At Talkdesk, we are an AI-first organization.

We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates.

These tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate.

Where AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.