Enterprise Account Executive - Mixed Industries

Talkdesk; Phoenix (AZ); On-site; USD 280,000 - 330,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk seeks a high-impact sales leader in Phoenix to drive new business and manage enterprise opportunities. You will own the full sales cycle, from strategy to closing, engaging CXOs and directors at enterprise-level prospects.

The role emphasizes data-driven forecasting, relationship building, and cross-functional collaboration with product and marketing. You’ll operate in a fast-paced startup-like environment within Talkdesk’s established global platform, with equity and incentive

Qualifications

• 5+ years of new business, direct sales experience with a quota.
• Experience selling SaaS-based solutions to CXO, senior management, and directors at enterprise prospects.
• Strong analytical and deal-making abilities to close opportunities.

Responsibilities

• Meet and exceed revenue/quota through Talkdesk sales process.
• Develop a comprehensive sales strategy and plan for short- and long-term objectives.
• Build lasting relationships with internal management and external customers and partners.
• Align with Talkdesk Go-to-Market plan for regional market segmentation and target accounts.
• Provide accurate forecast information to management per process.
• Relay market feedback to the business to drive improvements.
• Lead prioritization to help engineering focus on key tasks and issues.

Skills

New business sales

SaaS sales

Enterprise sales

Forecasting & planning

Negotiation

Relationship building

Education

Bachelor’s degree preferred

Job description

Phoenix

Responsibilities:

• Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process
• Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model
• Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community
• Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts
• Communicate accurate and realistic forecast information to the management team per our process and policy
• Communicate market reaction and needs back to the business in a productive manner
• Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep.
• Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues

Requirements:

• 5+ years of new business, direct sales experience, carrying a quota
• Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects
• Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully
• Demonstrated track record of successfully planning, developing, and implementing of new business opportunities
• Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers
• Excellent communication and presentation skills
• Extensive negotiation and contract development experience
• Comfortable operating in a fast-paced, dynamic startup environment
• Bachelor’s Degree preferred

Pay Range (OTE): $280,000 - $330,000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI‑first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

As set forth in Talkdesk’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

At Talkdesk, we are an AI‑first organization. We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates.

These tools assist our team in reviewing applications, analyzing interview content, and assessing role‑related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.

Where AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.