Sales Development Representative Team Leader

OPOC.us; Worthington (OH); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision Insurance

Life Insurance

8 paid Holidays

PTO 10 days

Job summary

OPOC.us is seeking a Sales Development Representative Remote Team Leader to train, coach, and manage a high-performing SDR group. You will lead a remote team, drive top-of-funnel results, and coordinate with marketing and sales to maximize pipeline opportunities.

This hybrid role is based in Columbus/Worthington area with in-office days and remote leadership duties. You will monitor activity in CRM systems, run daily briefings, review performance, and develop onboarding programs to sustain a

Qualifications

• Minimum 2 years managing a remote high-performing SDR team.
• Experience leading/executing B2B sales, lead generation, or retention campaigns.
• Proven track record of meeting and exceeding team targets.
• Energetic and passionate about driving results and developing people.
• Excellent leadership, motivational and interpersonal skills.
• Strong knowledge of CRM systems, dialers, call analytics and marketing best practices.

Responsibilities

• Lead, manage, and mentor a team of 10–15 SDRs to meet performance goals and KPIs.
• Conduct daily team briefings, motivational huddles, and one-on-one reviews.
• Create a culture of accountability, enthusiasm, and continuous improvement.
• Monitor real-time call activity and campaign progress using CRM tools and dialers.
• Analyze performance metrics, generate actionable insights, and implement optimization strategies.
• Manage scheduling, call routing, and workload balancing for efficiency.
• Enhance onboarding and ongoing training; develop SDR resources and guidelines.
• Prepare and present daily, weekly, and monthly performance reports.

Skills

Leadership

Coaching

Communication

Motivation

Conflict resolution

Education

Bachelor’s degree preferred

Tools

CRM systems

Dialers

Call analytics

Job description

Overview

Sales Development Representative Remote Team Leader — Remote team leadership for a high-performing SDR group. Hybrid Location: Columbus, Ohio or surrounding areas; able to work in Worthington Office 3 days per week.

We seek a dynamic, results-driven Sales Development Representative Remote Team Leader to train, lead, coach, and inspire a high-performing remote team of sales development representatives (SDRs). This role ensures daily top-of-funnel targets are met or exceeded, optimizes call center operations, and fosters a high-energy, motivated environment delivering world-class customer engagement.

Key Responsibilities

Leadership & Supervision

• Lead, manage, and mentor a team of 10–15 SDRs to meet performance goals and KPIs.
• Conduct daily team briefings, motivational huddles, and one-on-one performance reviews.
• Create a culture of accountability, enthusiasm, and continuous improvement.

Performance Management

• Monitor real-time call activity and campaign progress using Salesforce (or other CRM tools) and dialer tools.
• Analyze performance metrics, generate actionable insights, and implement strategies to optimize results.
• Manage scheduling, call routing, and workload balancing for maximum efficiency.

Training & Development

• Enhance and implement onboarding training and continuous skill development programs.
• Develop SDR resources/tools (e.g., call scripts, objection-handling techniques, and compliance guidelines) to disseminate best practices and promote regulatory compliance.
• Conduct regular quality assurance reviews and coach team members to elevate performance.

Reporting & Analysis

• Prepare and present daily, weekly, and monthly reports on performance, trends, and forecasts.
• Use data to identify high- and low-performers and implement individualized action plans.

Team Building

• Partner with Talent Acquisition Team for recruiting, interviewing, and retaining top talent.

Qualifications

• Minimum 2 years’ experience managing a remote high-performing Sales Development Representatives, Outbound Call Associates, or related.
• Experience leading/executing B2B sales, lead generation, or customer retention campaigns is highly desirable.
• Proven track record of meeting and exceeding team sales targets.
• Energetic and passionate about driving results and developing people.
• Exceptional leadership, motivational, and interpersonal skills.
• Strong knowledge of CRM systems, dialers, call analytics, and marketing best practices.
• Excellent communication, coaching, and conflict resolution skills.

Preferred Attributes

• Bachelor’s degree preferred
• Process-oriented with a focus on efficiency, quality, and consistency.
• Tech-savvy and comfortable with data-driven decision-making.
• Ability to thrive in a fast-paced, metrics-driven environment.

Compensation & Benefits

• Compensation: 1st Year OTE: $90,000 with a base salary of $55,000
• Benefits: 401(k) with Company matching
• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• 8 paid Holidays
• Paid Time Off (10 days in your first year)
• Company paid TelAssurance, an unlimited telemedicine provider
• Onsite gym and health coaching